Account Operations Principal (Series 24 preferred), Assistant Vice President – W

Job Overview

Wealth Custody and Clearing is seeking an experienced Assistant Vice President, Account Operations Specialist to support the execution of core account lifecycle operations across our introducing broker‑dealer platform. This role operates within the Account Operations team and is responsible for the review, approval, and ongoing maintenance of client accounts, ensuring all activities are performed accurately, compliantly, and in alignment with firm standards.
Why This Role Is Important to Us

As Wealth Custody and Clearing scales, the accuracy and integrity of account onboarding and maintenance activities are foundational to client trust, regulatory compliance, and operational efficiency. This role ensures that accounts are reviewed and maintained correctly at each stage of the lifecycle, directly supporting all downstream servicing, trading, and cash movement activities.
Responsibilities

Review and approve new accounts, ensuring all documentation, regulatory, and internal control requirements are satisfied prior to account establishment
Perform supervisory review as a Series 24 principal, including exception approvals and escalation support
Execute and oversee account maintenance activities, including ownership changes, beneficiary updates, registrations, and account attribute modifications
Support and manage complex account structures, including trusts, estates, corporate entities, partnerships, and multi‑party accounts
Assist with lifecycle events, including death processing, estate distributions, and ownership transitions
Ensure accurate capture and maintenance of beneficial ownership, control persons, authorized parties, and tax documentation (W9/W8)
Partner closely with Client Service and advisors to address inquiries, resolve issues, and clarify documentation requirements
Support inbound advisor requests, delivering timely, accurate, and high‑quality servicing for both standard and non‑standard scenarios
Identify, assess, and elevate risk, documentation gaps, or inconsistencies in accordance with supervisory expectations
Assist in processing and supporting ACATS and non‑ACATS transfers, ensuring proper documentation and control
Coordinate with and initially perform across Cashiering, Transfers, and account operations; as the platform scales, help stand up domain‑specific functions with the opportunity to evolve into a dedicated leader within those areas
Contribute to the development and refinement of workflows, procedures, and controls across onboarding and maintenance processes
Leverage Salesforce and AI‑enabled workflows to improve efficiency, reduce manual effort, and enhance turnaround times
Maintain strong documentation and audit readiness across all activities
Qualifications

Strong experience in broker‑dealer or custody operations, with a focus on account onboarding, review, and lifecycle management
Expertise in complex account structures (trusts, estates, entities) and associated documentation and regulatory requirements
Solid understanding of:

Account approval and maintenance workflows
Beneficial ownership and control of person requirements
AML/KYC and CIP frameworks
Tax documentation and withholding considerations

Experience supporting advisor‑facing servicing models, with effective communication and problem‑solving skills
Ability to manage exceptions, non‑standard scenarios, and time‑sensitive requests with sound judgment
Comfort operating in a fast‑paced, build environment with evolving processes and structures
Familiarity with introducing broker‑dealer models and clearing relationships
Experience leveraging workflow tools and case management systems (Salesforce preferred)
Education & Preferred Qualifications

Undergraduate degree
3+ years of experience in broker‑dealer, custody, or wealth operations, with a focus on account lifecycle management
Active Series 24 license (required)
Experience in an introducing broker‑dealer or advisory‑led (RIA) model strongly preferred
Salary Range

70,000 - 130,000 Annual. The above range applies to the role in the location specified. If the candidate would ultimately work outside of the location above, the applicable range could differ.
Benefits

Retirement savings plan (401(k) with company match)
Insurance coverage including basic life, medical, dental, vision, long‑term disability, and other optional covers
Paid‑time off including vacation, sick leave, short‑term disability, and family care responsibilities
Employee Assistance Program
Incentive compensation including eligibility for annual performance‑based awards (excluding certain sales roles subject to sales incentive plans)
Eligibility for certain tax‑advantaged savings plans
Equal Opportunity Employer

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.
Job Application Disclosure

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Additional Information

For a full overview of benefits and compensation, visit https://hrportal.ehr.com/statestreet/Home.

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