Audio-Visual, Sr. Technician

Audio-Visual Technician

The job performs a range of technical processes and procedures related to the support of integrated audio-visual systems. Works closely with staff and faculty to ensure classrooms, conference rooms, and other technology-enabled spaces are fully functional. Installs, configures, troubleshoots, and maintains audio-visual equipment, control systems, and related technologies.
Under general supervision, this position provides audio-visual support to BSD auditoriums, conference rooms, and classrooms across several BSD buildings. May interact with University IT (IT Services) and/or University of Chicago Hospital IT (UCM IT) to restore service and/or identify and correct core problems. Will work independently within assigned area while also working collaboratively within a team of other technicians.
Responsibilities

Provide support to BSD auditoriums, conference rooms, and classrooms across several BSD buildings.
Guide end users through troubleshooting procedures.
Perform upgrades to hardware and software.
Log work in ticketing system (ServiceNow).
Intake work via phone, email, ticketing system.
Recognizes the importance of computer and data security and will work with faculty and staff on adhering to the security standards of the organization.
Researches and analyzes products and systems available in the marketplace and makes recommendations to management.
Researches, develops, installs, operates and troubleshoots audio-visual systems, such as video conferencing, digital media and desktop and network-based technologies.
Provides projection services and presentation support for academic and public events within standard operating procedure.
May provide informal mentorship to students in audio-video production. May provide informal training to other technicians and student staff.
Performs other related work as needed.
Minimum Qualifications

Education: Minimum requirements include vocational training, apprenticeships or the equivalent experience in related field (not typically required to have a four-year degree).
Work Experience: Minimum requirements include knowledge and skills developed through 5-7 years of work experience in a related job discipline.
Preferred Qualifications

Extron experience.
Preferred Competencies

Maintain confidentiality/discretion at all times.
Ability to handle multiple concurrent tasks in a competent and professional manner in a fast-paced atmosphere.
Ability to solve problems independently with limited direction.
Ability to work accurately with attention to detail.
Working Conditions

Office Environment.
Application Documents

Resume (required)
Cover Letter (preferred)
The University of Chicago uses AI-assisted tools to streamline and augment some recruitment processes; however, AI is not used to make hiring decisions.
When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application.
Job Family

Communications
Role Impact

Individual Contributor
Scheduled Weekly Hours

40
Pay Rate Type

Hourly
FLSA Status

Non-Exempt
Pay Range

$28.85 - $36.06
The included pay rate or range represents the University's good faith estimate of the possible compensation offer for this role at the time of posting.
Benefits Eligible

Yes
The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found in the Benefits Guidebook.
Posting Statement

The University of Chicago is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, or expression, national or ethnic origin, shared ancestry, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.
Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.
All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.
The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: http://securityreport.uchicago.edu. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.