Customer Experience Guide Patagonia

Customer Experience Guide--Patagonia

Come work and play in the mountains! Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.
Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).
Employee Benefits
Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
MORE employee discounts on lodging, food, gear, and mountain shuttles
401(k) Retirement Plan
Employee Assistance Program
Excellent training and professional development
Referral Program
Job Summary
Our retail stores are where the brand comes to life. As a Customer Experience Guide, you're the embodiment of the brand for our customers. You will learn about our products, share your passion for the community and your efforts to protect the local environment. You will contribute to a team that is responsible for the store's success through customer service, merchandising, operations, events, and environmental activism. Peer relationship is the key to the overall success of our stores. All employees are encouraged and empowered to solve problems creatively and put the customers' needs at the center of everything we do.
Job Specifications
Starting Wage: $20.00/hr - $23.00/hr
Employment Type: Winter Seasonal 2026/2027
Shift Type: Full Time and Part Time
Minimum Age: At least 18 years of age
Housing Availability: No
Job Responsibilities
Serves customers by establishing rapport, building customer confidence, providing accurate information, and promoting product through point of successful sale
Establish professional, yet personalized rapport with customer upon contact; by phone or in person
Answer all questions, providing detailed information, and establishing trust with the customer to close of sale
Describing and promoting product in line with customer's express needs as well as promoting purchase of related products
Stocks shelves, counters, or tables with merchandise
Promote extended warranty/maintenance agreements, parts and accessories purchase
Job Requirements
Previous retail sales experience – required
Maintain a working knowledge of products and trends within the industry
Previous snow sport industry experience – preferred
Ability to communicate fluently with co-workers and guests in accurate spoken and written English – required
Commitment to exceptional customer service
Basic computer skills
Ability to work a flexible schedule; including nights, holidays and weekends - required
The expected pay range is $20.00/hr - $23.00/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.