Assistant Director of Client Services

To enhance end-user IT services, the full-time salaried Assistant Director of Client Services will oversee service operations, manage a team, and ensure the delivery of reliable technology support for faculty, staff, and students at VIMS.
Key responsibilities

Serve as the senior escalation point for complex service issues, ensuring timely resolution and clear communication
Lead the development and improvement of operational practices, including service desk workflows and training programs
Coordinate vendor management and procurement processes for end-user technology and support services

Required qualifications

Bachelor's degree in Information Systems, Computer Science, Business, or a related field, or equivalent experience
Minimum of five years of experience in IT client services or end-user computing, with supervisory experience
Hands-on knowledge of endpoint lifecycle management for Windows and macOS environments
Ability to communicate technical concepts to both technical and non-technical stakeholders
Experience in defining and maintaining service standards and operational processes