Border States Electric is hiring: Technical Application Engineering in Lacey

Be part of a growing, successful company in an exciting and challenging field. Lacey, WA or, Yakima, WA, or Hubbard, OR Application Deadline: Posted Until Filled
Please note that the position may be filled before or after the listed application deadline. Applications will only be accepted while the posting remains active.
Job Summary The Technical Application Engineer supports the day-to-day operations of the Sales Engineers and Account Managers in promoting sales, securing orders, and providing quality service to our customers. Regularly consults with customers on product and system applications. Provides technical product support for branches and customers, evaluates new products, provides field trouble shooting assistance, assists customers with field programming of equipment, contributes to all aspects of customer training, and conducts product application assessments.
Provides technical, specific, or specialized product support for branches and customers.
Consistently provides responsive, quality service to meet and exceed customer expectations.
Contributes to planning and sale of Border States products and services and supports the promotion of Border States agency and distribution lines.
Contributes to in-depth, technically difficult conversations with consultants, customers, and employees related to product technology and/or specifications.
Provides customers with timely follow-up on quotations, technical inquiries, and other requests.
Provides continuous contact and interaction with customers engineering staff and consultants.
Leads customer and Border States employee training on new and existing product lines and applications in the specified product areas.
Resolves complex issues related to product technology and assists the sales engineer and customer as needed.
Inputs TCCM cost savings documentation that is relevant to the assigned customer base.
Provides field trouble shooting assistance, training, and information/documentation support.
Conducts product application assessments including TCCM savings, elimination of duplicate items/material consolidation, alternative to materials, equipment, methods and practices, and regional, industry, and national standards for material, equipment, and apparatus.
Performs product updates and new product launches of branches and customers as required.
Attends and assists with trade shows and training programs as needed.
Provides technical training and presentations for Border States personnel internal as well as external customers.
May evaluate demo equipment and makes suggestions for new products in specified product areas.
Provides input to the pricing and purchasing departments on product evaluations and code descriptions, inventory management, pricing developments, and other related functions.
Familiar with all relevant SAP processes to support order entry and management.
4-year technical or engineering degree or equivalent experience required.
~ Strong working knowledge of Microsoft Windows, Microsoft Office (Excel, Word, Access and PowerPoint), Internet, Email and SAP software preferred.

Excellent customer service skills include being competent, accurate, responsive, and engaged.
Excellent interpersonal, written, and verbal communication and customer service skills preferred.
Lift from Floor:
Physical Activity Frequency at which you would do the following in a typical day:
Pivoting (movement in any direction with one foot, keeping the other in contact with the floor) - Not at all
Pushing/Pulling (using upper extremities to press against or draw or tug) - Occasionally
Fingering (picking, pinching, typing; Driving (the control and operation of a motor vehicle) - Occasionally
Use of a computer - Continuously
Use of a telephone - Frequently
Travel (travel needed to perform job duties) - Frequently
Border States is a leader in the electrical supply distribution industry with approximately 130 locations in 31 states. Our employee-owners are second to none in delivering top-notch customer service and in demonstrating extra-ordinary people skills. We are one of the largest independent electrical distributors in the United States providing products and services to the construction, industrial and utility industries. We practice open-book management and our employee-owners are empowered with clearly defined levels of authority to be innovative and decisive, allowing us to respond quickly to the needs of customers. Employee-owners understand their roles in the success of the company and care about customers needs, which drives our focus on adding value to everything we do. We recognize that not all customers are the same and each has specific requirements. As a Border States employee-owner, youre responsible for living our mission, service philosophy and service standards.
Service Philosophy
We earn customer loyalty and confidence by caring about their needs and adding value to everything we do.
Service Standards
Join an experienced team at one of the largest electrical distributors in the United States. Health, Dental and Vision Benefits
Employee Stock Ownership Plan (ESOP)
Disability Benefits
401(k) Retirement Plan
Life Insurance
Employee Assistance Program
Paid Holidays
Personal Leave time and more!
Border States provides bonuses to their employee-owners upon the achievement of branch and company goals.
We value the diversity of all of our employee-owners and will always be an equal opportunity employer.
Drug testing
The MVR check and drug testing vary by role and will be communicated to the offered candidate during the onboarding process and as applicable.