Account Manager | Personal Lines

Account Manager | Personal Lines (Administrative)
The Personal Lines Account Manager is responsible for managing the complete service cycle for new and renewal personal insurance clients. This includes marketing, underwriting coordination, proposal delivery, binding, billing, and policy maintenance in Applied Epic. The role requires strong organizational skills, strict adherence to underwriting and agency standards, and proactive communication with clients and producers.

Work Performed:

Manage personal lines accounts throughout the entire policy lifecycle, including new business, renewals and mid-term changes

Provide exceptional service to existing clients while supporting growth through inside/outside referrals

Assist with coverage placement, risk evaluation and recommending updates based on client needs

Prepare and process policy documents including binders, ID cards, EOPs and insurance summaries

Handle client billing needs - invoice processing, reconciliation and follow-up on outstanding items

Answer incoming calls, greet walk-ins and provide general support in a client-facing capacity

Participate in client and carrier meetings as needed

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