Infinity Property Services, AAMC is hiring: HOA Community Manager in Santa Clari

Infinity Property Services is dedicated to redefining community management by combining top-tier expertise with a boutique approach to customer service. Our focus on creating exceptional experiences for homeowners is matched by our commitment to enhancing the systems and services that support homeowner associations.
Job Summary
The

Portfolio HOA Manager

is responsible for

efficiently and effectively

managing multiple homeowners associations. This role requires someone who

thrives on detail, execution, and accountability —someone who ensures that budgets are accurate, maintenance is handled promptly, compliance is enforced fairly, and communication is clear and timely. The right candidate is

driven to win, committed to getting things done the right way, and operates with a strong sense of urgency

while maintaining professionalism.
Success in this role will be measured by key performance indicators (KPIs) such as

budget adherence, board satisfaction, homeowner satisfaction, compliance enforcement, and maintenance response times

across all assigned properties.
Key Responsibilities & Performance Expectations
Develop and manage budgets for multiple HOAs with

accuracy and transparency , ensuring adherence to approved allocations.
Maintain a

95%+ collection rate

across all associations by overseeing timely collection of dues and assessments.
Ensure

all vendor payments and financial obligations

are met

within 30 days .
Prepare and present

detailed financial reports

to each HOA Board of Directors monthly or quarterly.
Maintenance & Facilities Management:
Oversee the maintenance and upkeep of common areas across all properties, ensuring compliance with HOA standards.
Respond to maintenance requests within 24 hours

and ensure non-emergency repairs are resolved

within seven days .
Supervise contractors and vendors across multiple properties, ensuring

high-quality and timely

project completion.
Conduct

monthly property inspections

for each association, documenting and addressing any issues

promptly and thoroughly .
Rule Enforcement & Community Standards:
Monitor compliance with community rules

across all managed associations and issue notices

within 48 hours

of reported violations.
Work with homeowners to

resolve 80% of violations on first notice

within 14 days.
Ensure

fair and consistent enforcement

of community bylaws and regulations across all communities.
Resident & Board Communication:
Act as the

primary liaison

between multiple Boards and homeowners, ensuring all concerns and inquiries are

addressed within 48 hours .
Distribute community newsletters and updates

at least quarterly for each managed association to keep homeowners informed.
Organize and facilitate

Board meetings , ensuring all materials and reports are prepared and distributed

at least five days in advance .
Maintain a

homeowner satisfaction rating of at least 85%

in annual community surveys across all properties.
Administrative & Legal Compliance:
Maintain

accurate and up-to-date

records of all association documents, financial statements, meeting minutes, and homeowner communications.
Ensure

compliance with state and local HOA regulations

for all managed properties, preventing any legal penalties.
Process

architectural requests within seven days

of submission, ensuring compliance with community standards.
Required Qualifications:
Bachelor’s degree

in Business Administration, Hospitality, Education, Real Estate, or a related field preferred.
Minimum of

three years of experience

in property management, real estate, or HOA management, preferably in a portfolio role.
Strong financial acumen , with experience in budgeting and financial reporting for multiple properties.
Excellent communication skills

– clear, concise, and professional in both verbal and written interactions.
Strong problem-solving and conflict-resolution abilities

– able to

enforce policies while maintaining positive relationships .
Proficiency in property management software

and office applications.
Knowledge of

local and state HOA laws and regulations .
CMCA certification required

or must be obtained

within six months .
Key Performance Indicators (KPIs):
95%+ dues collection rate

across all managed associations.
80%+ first-notice compliance resolution .
85%+ homeowner satisfaction rating

across all communities.
Maintenance request resolution within seven days.
Monthly property inspections completed and documented for each community.
What We’re Looking For:
This role is ideal for someone who is:
Detail-obsessed and process-driven – you take pride in getting things right the first time.
Results-oriented and highly accountable – you care about hitting your goals and keeping things on track.
Friendly but focused – you’re professional, approachable, and polite, but don’t let socializing get in the way of getting work done.
Able to balance urgency and accuracy – you respond quickly but never cut corners.
Capable of handling shifting priorities – no two days look the same, and you’re comfortable with unpredictability.
If you thrive in a structured but fast-paced environment, enjoy

winning by getting things done efficiently and correctly , and have a passion for community management, we’d love to hear from you!
Pay: From $60,000.00 per year
401(k)
401(k) matching
Health insurance
Paid time off

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