Account Director

If you thrive on building trusted partnerships and turning opportunities into long-term success, this is your chance to join IDX as an Account Director and make a real impact for our clients.

This role offers a base salary of $120,000–$130,000, plus an uncapped commission plan, with an OTE of $175,000-$185,000 at 100% target achievement.

Why Join IDX?
Not Just Any Brands : See your work come to life for iconic brands like lululemon, Lowe's, AT&T

Collaborative Spirit: Work alongside passionate innovators who share your thirst for progress

Continuous Learning : Grow your skills with ongoing training, mentorship, and the freedom to experiment

Fast Paced & Fun: Thrive in a dynamic environment where big ideas and bold action collide

Cutting-Edge Technology: Play with the latest analytics tools, use AR to build immersive digital events, and explore the future of brand storytelling

20 days PTO, plus 10 public holidays and 2 floating days (so much to celebrate!)

Hybrid working (Tue/Wed/Thu in office), plus flexibility for when life happens

Dog friendly office, plus competitive rates on pet insurance for your furry friends

An extensive menu of health care options and providers incl. medical, dental and vision; available on your first day

Mental Health support including company Employee Assistance Program

Flexible parental leave

Paid community volunteer days (incl. school plays and trips

Variety of competitive insurance policies incl. short/long term disability and legal

401k retirement plan with company match

Employee perk program giving access to a wide variety of online discount

Culture Committee focused on regular social, educational and community based activities

The Role
You’ll take ownership of a portfolio of accounts, building long-term relationships, uncovering new opportunities, and ensuring every project delivers real impact for our clients' investor relations and corporate communications goals. With commercial responsibility for your portfolio, you’ll combine strategic thinking, outstanding client service, and a passion for delivering results to help shape the success of both your clients and our Account Management team.

What You’ll Be Doing
Client Relationship & Account Leadership

Lead day-to-day client relationships across a portfolio of accounts, acting as the primary point of contact

Build strong, trusted relationships with client stakeholders, progressively developing senior-level engagement

Develop a strong understanding of client business models, investor relations strategies and communications agendas

Hold regular client status meetings, performance check-ins and activity reviews, particularly around results announcements and campaign delivery

Stay abreast of digital trends and industry shifts, ensuring continuous personal and professional development.

Commercial & Revenue Responsibility

Manage a defined revenue target across multiple client accounts

Support client retention through consistent delivery, clear communication and value demonstration

Take an active role in renewals, including preparing renewal proposals and negotiations

Identify upsell and cross-sell opportunities within existing accounts and elevate larger growth opportunities as appropriate

Account Growth & Opportunity Development

Proactively identify client needs, white space and potential opportunities for additional services

Develop new buying and influencer contacts within client organisations

Own the development of proposals, pricing and recommendations, with business support

Support competitive tenders and new business pitches alongside senior team members

Delivery Oversight & Quality Control

Oversee the delivery of projects and retainers across assigned accounts

Lead project check-ins before and after key milestones to ensure alignment, quality and efficiency

Work closely with delivery, product and specialist teams to ensure work is delivered on time, on budget and to agreed standards

Identify and manage risks, issues and dependencies proactivelyWork collaboratively with senior leadership to support overall account strategy

Contribute to knowledge sharing and best practice within the Account Management team

Participate in IDX events, industry activities and agency initiatives

About You

Experience in a commercial Account Management role within a digital, corporate communications, investor relations or related environment

Proven experience managing multiple client accounts simultaneously

Commercial awareness with experience working to revenue targets

Strong project and stakeholder management skills

Excellent written and verbal communication skills

Ability to identify opportunities and contribute to account growth

Collaborative, proactive and detail-oriented approach

About Us
IDX doesn't your average communications company. With over 25 years industry experience and a portfolio of prominent global clients, our award-winning communication solutions are seen by billions every month across a global audience.

Since 2000, we've partnered with more than 4,000 clients worldwide, combining strategic thinking with digital expertise to deliver measurable results. Headquartered in London, our team of 450+ professionals works across Europe, North America, Asia-Pacific and the Middle East.

An Investcorp portfolio company, we're a global digital communications agency helping businesses build stronger connections with their audiences through corporate communications, investor relations, creative, digital marketing, technology and data-driven solutions.

An Inclusive Workplace
IDX is an Equal Opportunity Employer. We aim to foster an environment that desires and recruits diverse talent, cultivates a culture that celebrates all identities, life experiences, perspectives, and ensures equal opportunity for all.

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