Responsibilities
- Establishes and oversees the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks.
- Independently assesses risks and drives actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.
- Governance and oversight may include technology operational risk, risk for example.
- Serves as a subject matter expert for Issues Management (KPI/KRI/Corrective Action Plans).
- Resolves transactional‑level escalations coming from the vendor or internal partners.
- Analyzes a multitude of scorecards/performance management tools in an attempt to mitigate exposure (risk/financial/regulatory).
- Monitors that goals are met through performance, risk and relationship oversight of the extended supply chain.
- Collaborates to resolve any issues which fall within the terms of the contract.
- Develops and maintains relationships across the business users and Lines of Defense to better understand and deliver customer requirements by responding to changes in the internal and external business environment.
- Has the ability to operate with a limited level of direct supervision.
- Can exercise independence of judgement and autonomy.
- Acts as SME to senior stakeholders and/or other team members.
- Appropriately assesses risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgement regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Requirements
- 6-10 years experience navigating and networking across an enterprise utilizing internal and external resources
- Third Party Oversight/Vendor Oversight experience preferred
- Written Business experience preferred
- Experience in operational risk and working with internal audit or financial control would be desirable
- Excellent communication skills - verbal & written
- Bachelor’s/University degree, Master’s degree preferred