Agent Performance & Growth Leader

Service Experts Heating & Air Conditioning seeks an Agent Performance & Customer Growth Manager who will drive agent performance, call conversion, and inbound/outbound revenue across the Contact Center. The role leads Performance Coaches and the Outbound Program and partners with Supervisors on coaching plans and PIPs.
With 6+ years of experience, you will own reporting, lead performance reviews, and guide tiered outbound campaigns to grow memberships and appointments, ensuring accountability

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