Agent Performance & Growth Manager

Service Experts Heating & Air Conditioning is seeking an Agent Performance & Customer Growth Manager in Fairfax, VA. You will drive agent performance, optimize call conversion, and lead outbound revenue programs across the Contact Center, partnering closely with supervisors to implement coaching plans and PIPs.
You will own reporting dashboards, lead the Performance Coaches, and direct outbound campaigns focused on lead recovery, customer reactivation, and membership growth, delivering

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