Service Experts Heating & Air Conditioning is seeking an Agent Performance & Customer Growth Manager to drive agent performance, call conversion, customer growth, and revenue generation across the Contact Center. This role leads Performance Coaches and the Outbound Program, partnering with Supervisors to implement coaching plans and PIPs for agents performing below established expectations.
Direct Reports: Performance Coaches and Outbound Program leadership; focus on coaching, capacity planning,
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Agent Performance & Growth Manager
2240 Service Experts Heating & AC LLC · Fairfax, VA, USA ·
- Pay:
- 110.000 - 140.000
- Job type:
- Full Time