Pandora is seeking a Team Lead Supervisor for Customer Experience - B2C to oversee the daily performance of our B2C CX team in the US. You will guide representatives across phone, email, and digital support channels, manage escalations, and ensure policy adherence and service quality.
You will coordinate workstreams, monitor KPIs, and partner with QA and Training to drive improvements while supporting retail operations, aiming to deliver a superior consumer experience.
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B2C CX Team Lead — Customer Experience Ops & Coaching
Pandora A/S · Glen Burnie, MD, USA ·
- Pay:
- 55.000 - 70.000
- Job type:
- Full Time