RMS Assistant Regional Manager

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RMS Assistant Regional Manager
Full Time AUGUSTA SPRINGS, Augusta Springs, VA, US

30+ days ago Requisition ID: 1088

Salary Range: $24.00 To $25.00 Hourly

Job Title: AssistantRegionalManager(with Dispatching Responsibilities)

Department: Operations

Reports

To: Regional Manager

Job Type: Full-Time

Position

Overview

The AssistantRegional Manager(ARM) supports the Regional Manager in the day-to-day operationaloversightofanassignedregion.Thisrolefocusesonexecution,coordination, monitoring, and follow-through on regional operational tasks to ensure continuity of service, compliance, and performance standards. The ARM acts as an extension of the Regional Manager and may assume delegated responsibilities in the Regional Manager's absence.

Key ResponsibilitiesOperationalSupport&Oversight

SupporttheRegional Managerindailyoperationalactivitiesacrossthe assigned region

Assistwithensuringallroutes,drivers,andvehiclesareoperationalandproperly assigned

Monitordailyscheduledvs.performedtripsandescalateissuesto theRegional Manager

Verifyroutesarestartedasscheduledandensureservicecontinuity

Assistwithoffsitevisits,spotchecks,anddriverinspectionsasdirected

Safety, Compliance & Risk Management
Assist the Regional Manager and Risk Manager with accident reporting, documentation, and follow-up

Support retrieval of video footage, incident reports, and required documentation

Assist in monitoring the current camera systems as it relates to safety alerts and inbox itemsandclearingassigned issues in a timely manner
Review wheelchair securementphotosandcompliancedocumentationasassigned

Participate in audits, inspections, and compliance reviews as needed.

Assist with Drug & Alcohol Program compliance as delegated

Scheduling,Timekeeping&PayrollSupport

Assistwith maintainingdriverschedulesandbalancinghoursevenly

Verifypreviousdaytimecardsarecomplete,accurate,andclockedoutproperly

Identifytimecarddiscrepancies,missedpunches,orunassignedtimeandnotifythe RegionalManager

Supportovertimemonitoringbyidentifyingtrendsandcontributingfactors

VerifybreaktimesandcommutetimeusagealignwithRMSpolicy

ConfirmdriversassignedtoroutesareproperlyclockedinandoutinADP

Fleet & Asset Coordination

Assistwithensuringvehiclesarereturnedtoservicepromptlybycoordinatingwith maintenancevendors

Support monitoring of van camera functionality, GPS data, and driver-to-vehicle assignments

AssistwithfuelcardadministrationunderRegionalManagerdirection

Helptrackissueduniforms,phones,andequipmentforregionalstaff

Employee Support & Administration

Assistwithonboardingtasksasdelegated(uniforms,systemaccess,devicesetup)

Support employee file maintenance and documentation accuracy

Participateinstaffmeetings,teamcheck-ins,andmorale-buildingactivities

Serveasapointofcontactfordrivers,dispatchers,andschedulerswhenescalated

Communication & Customer Relations

Assistwith respondingto customerand agency inquiries and complaints within requiredtimelines

EscalateunresolvedorsensitiveissuestotheRegionalManagerpromptly

Support communication with Regional Commissions and internal RMS departments

Promote professionalism, responsiveness, and positive relationships within the region

Reporting & Documentation

Assistwithpreparationofmileage,hours,andoperationalperformancereports

Helpmaintainorganizedandaccurateshared-drivefilestructures

Ensuredocumentationisstoredcorrectlyandupdatedasrequired

SupportKPItrackingandreportingefforts

Special Projects & Coverage

SupportcompanywideorregionalprojectsassignedbytheRegionalManageror uppermanagement

Serve as acting Regional Manager when delegated or during absences, within defined authority limits

Experienceintransportationoperations,dispatch,ormanagementsupport preferred

Strong organizational and follow-through skills

Ability to manage multiple priorities in a fast-paced environment

Effectivecommunicationandproblem-solvingskills

Proficiency with RMS systems including ADP (HRIS), current camera systems located in vans, current routing systems, and shared file platforms (or ability to learn quickly)

PerformanceExpectations

Demonstratesreliability,responsiveness,andattentiontodetail

Proactivelyidentifiesoperationalissuesandescalatesappropriately

SupportsRegional ManagergoalsandreinforcesRMSpoliciesandstandards

Maintains professionalism and accountability in all interactions

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