Experience Owner (Marketing Personalization & Decisioning)

Overview
Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

The Experience Owner is self-motivated, imaginative, and energetic about building highly competitive products. They assist with driving the vision, direction, and development of one of Navy Federal's products used by our members and employees. The Experience Owner will partner closely with the other members on the product team, including the Developers and UX representative as needed while also partnering with stakeholders to ensure what is delivered fulfills strategic needs and most importantly drives a superior member experience.

Responsibilities

Collaborate with a cross-functional team to define and launch product vision and strategy

Assist with the execution of program priorities while maintaining the conceptual and technical integrity of the features or components for the team

Influence, and motivate product team and stakeholders towards continuous improvement of product

Assist with translating program vision into product user stories

Assist with managing the product backlog including refinement of stories with cross-functional team

Partner with business analysts to integrate usability studies, user research, and market analysis to into product requirements

Analyze product usage and other empirical data and how that relates to key member needs to determine changes in product prioritization

Regularly analyze true needs for product features and constantly push for clear understanding of value

Serve as an agent of change, looking for new ways to solve problems for members and collaborate as a team

Proactively work with product team to formulate creative ideas or solutions for potential issues

Stay current with technology as well as, government/policy impacts and industry best practices

Assist with determining when added product value should be pushed to members/employees

Assist with the communications/presentations to executive management

Perform other related duties as required

Qualifications

Experience in product management or ownership to include Scrum, Agile and/or XP

Experience leading, shaping and developing innovative solutions while managing business risks

Experience in market/consumer research, project management, and analysis in support of strategic planning initiatives

Ability to multi-task and prioritize with minimal direction and assertiveness to change team processes quickly

Ability to productively communicate to stakeholders, team members, and leaders

Experience in developing business or technology strategy

Knowledge of project/program management processes and methodologies

Project leadership and execution, including initiatives with technology, processes, cross-functional teams and external partner team members

Ability to exercise initiative, produce desired results and achieve objectives

Ability to learn different collaboration or product management tools quickly

Effective skill building effective relationships through rapport, trust, diplomacy and tact

Analytical and conceptual skills to create original concepts/theories for various projects

Skill delivering effective presentations to groups of various sizes

Skill influencing and guiding strategic thinkingStrong verbal, written and interpersonal communication skills

Strong problem solving and negotiation skills

Bachelor's Degree in Information Technology, Strategy, Marketing, or other related field, or the equivalent combination of training, education, and experience

Desired Qualifications

Background in technology or entrepreneurship

Advanced knowledge of credit union operations/processes and procedures

Experience with Pega Customer Decisioning Hub or similar decisioning engine.

Experience with marketing communication strategy and/or delivery.

Hours
Additional Information

Monday - Friday, 8:00AM - 4:30PM

Location

820 Follin Lane, Vienna, VA 22180

5510 Heritage Oaks Drive, Pensacola, FL 32526

141 Security Drive, Winchester, VA 22602

About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

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Newsweek America’s Greatest Workplaces for Culture, Belonging and Community 2026

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Equal Employment Opportunity
All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Accommodations
If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at medicalaccommodations@navyfederal.org or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.

Disclaimers
Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.

Protect Yourself from Job Scams
Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.

Bank Secrecy Act
Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

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