Office Manager / Creative Admin

HR Shared Services Team LeadSamsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United States—investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services and AI technology, we're creating smarter, sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd.The Samsung North America HR Shared Services Team Lead is responsible for leading a team of HR professionals to provide efficient and effective support to employees, managers, and subsidiaries on a wide range of HR-related topics. This role will be responsible for managing the day-to-day operations of the HR Shared Services team, ensuring high-quality customer service, and continuously improving HR processes.Lead a team of HR professionals and provide guidance, coaching, and mentorship to ensure effective performanceManage the day-to-day operations of the HR Shared Services Back Office team, including onboarding, off-boarding, Samsung U, training, and reportingEnsure that all HR services are delivered in a timely, accurate, and professional mannerProvide change management and process improvement recommendationsContinuously improve HR processes and procedures to ensure efficiency and effectivenessEnsure compliance with all legal and regulatory requirements, including data privacy and securityCollaborate with other HR teams and subsidiaries to ensure alignment of HR servicesDevelop and maintain positive relationships with employees, managers, and other stakeholdersMotivate the team to achieve organizational goalsPresent best practices and recommendations for expanded use to management and subsEmpower team members with skills to improve their confidence, knowledge, and communication skillsConduct training of team members to maximize their potentialAbility and willingness to back-up, support, and fill in for any member on the teamSkills and QualificationsBachelor's degree in related field preferred, and 4+ years of related work experience requiredStrong knowledge of HR policies, procedures, and best practicesExperience in HR Shared Services or Service Center environmentStrong leadership, management, and coaching skillsExcellent written and verbal communication skillsStrong problem-solving, analytical, and critical thinking abilitiesProficient in Microsoft Office, HRIS, and other HR technologyStrong attention to detail and ability to manage multiple tasks and prioritiesThis job description is intended to be a general outline of the responsibilities and qualifications for the role of HR Shared Services Team Lead. Additional responsibilities and duties may be assigned as needed.Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 12 months), Paid Time Off, Student Loan Program (after 12 months), Wellness Incentives, and many more. In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.