TaskUs is seeking a Quality Analyst to perform audits/ evaluations and ensure monthly/weekly targets are met. The role involves auditing calls/interactions, coaching teammates for performance, and producing regular performance reports.
Preferred candidates have a year of QA experience and basic Excel/Google Sheets skills. The position emphasizes process improvement, SME knowledge, and collaboration with team leaders to drive quality initiatives.
#J-18808-Ljbffr
Quality Analyst: Drive Customer Experience & Process Wins
TaskUs · Austin, TX, USA ·
- Pay:
- 34.000 - 50.000
- Job type:
- Full Time