People and Community Business Office Coordinator - Hybrid

People and Community Business Office Coordinator - Hybrid

Requisition Number: R7932
Location: Walnut Creek, California
Additional Locations
Job Information

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the leading personal lines property and casualty insurance groups in the United States. Here, every employee shapes our mission. We build innovative, human-centered solutions that help AAA members prevent, prepare for and recover from life's uncertainties. You will join a collaborative, inclusive culture where your strengths have room to grow and your ideas can drive real impact. Step into a role where you can contribute to our shared success through meaningful work. We are actively hiring for a People and Community Business Office Coordinator!
Your Role:

The People & Community Business Office Coordinator provides project, meeting and event planning support for programs of various levels for the People & Community (P&C) division. The right candidate will be highly motivated, detail-oriented, and able to coordinate multiple activities simultaneously, as well as ready to test and learn new event formats for both in-person and digital designs. Event types include town halls, quarterly business reviews, on-sites, function-specific events, and non-ELT AAA Federation meetings.
Your Work:

Provide logistical support, including day-of-event on-site coordination for key division-level events and virtual meetings in support of program lead. Support department-managed attendee engagement tools, including the facilitation of engagement activities and production of virtual events (e.g., screen share, music, spotlight, breakouts). Act as a community host on digital engagement tools; facilitate connections and assist attendees with technical issues. Provide day-to-day support of division meetings, including related communications, invitations, emails and surveys. Finalize agendas, gather materials (digital and physical) and create impactful and visually appealing PowerPoint decks for a variety of meetings, including People & Community board materials. Manage data for division events, including transportation plans, dietary restrictions, etc., while maintaining data integrity and security. Support department inboxes; communicates with key stakeholders within the company and outside, responding and/or routing communications promptly, clearly and with care. Manage division intranet/SharePoint sites and distribution lists as needed. Perform administrative tasks (e.g., invoicing, purchase requests) and assist on ad-adhoc projects, as needed. Acts as backup to the executive assistant for the division. Coordinate with others internally and externally, including IT, Building Services, Administrative Assistants and speakers.
Required Experience, Education and Skills:

Associate’s degree in related area or an equivalent combination of relevant education and experience. 2+ years of experience in project coordination, event and meeting planning, event technology, hospitality, or other related experience. Proficient with virtual meeting platforms (Teams Meeting). Proficient with M365, including Teams, Outlook, Excel and Word. Strong PowerPoint skills.
What would make us excited about you?

Experience supporting senior leaders and managing complex meeting logistics preferred. Experience producing virtual and hybrid events preferred. Strong organizational skills and attention to detail. Ability to balance several projects simultaneously. Able to work independently and as a motivated team player. Ability to react to change seamlessly and pivot while remaining focused on program goals and objectives. Ability to thrive in an environment of test and learn; approaching challenges with a focus on critical thinking, curiosity and opportunity. Strong customer service and hosting skills. Strong communication skills, including grammar, spelling, and punctuation to design, prepare, review and edit written communications. Demonstrated ability to exercise sound judgment and maintain confidentiality when handling sensitive information.
This role is required to be on site in Walnut Creek, California office 25-30% of the time. Candidates must be within reasonable commuting distance of the Walnut Creek office. Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.). Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.). Travels as needed for role, including divisional / team meetings and other in-person meetings. Fulfills business needs, which may include investing extra time, helping other teams, etc.
Why Choose a Career at CSAA IG?

Recognition: We offer a total compensation package, annual bonus eligibility for most roles, 401(k) with a company match, and so much more!
Career Growth: We believe in growth for everyone. Here at CSAA IG, leaders and mentors partner with employees to align interests, unlock development opportunities, and support long-term success.
Flexible Workplace: We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex roles, working primarily from home, often with the flexibility to work from various locations including CSAA offices. Our flexible workplace empowers you to balance remote work with intentional in-person moments that deepen connection and collaboration.
Inclusion and Belonging: An inclusive and welcoming workplace is the cornerstone of our success. By fostering an environment where people feel valued and heard, we deepen our ability to understand and meet the unique needs of our members. This strengthens innovation and enhances our products and services, giving us a competitive edge in the market.
Sustainability: As climate change leads to more frequent and severe weather events, we are taking bold action to build more resilient communities and reduce our environmental impact.
CSAA Insurance Group is an equal opportunity employer.
The national average hourly rate for this position is $34.23-$38.03. However, we have a location-based compensation structure. Our salary ranges vary and are calculated based on work location. The starting pay range for this position across all the states we hire in is $34.23-$45.68. This role also includes an opportunity for a company-wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 7% of eligible pay.
This job posting will be unposted on Mon, 14 Sep 2026.
About CSAA Insurance Group

CSAA Insurance Group offers automobile, home and other personal lines of insurance to AAA Members in 23 states and the District of Columbia. Founded in 1914, the company has been rated "A" or better by AM Best for more than 90 years and, with over $8 billion in revenue, is one of the top personal lines property casualty insurance groups in the United States. Guided by care for people and communities, we cultivate an inclusive and flexible culture that strengthens connection, supports belonging, and empowers employees to make a meaningful difference for those we serve.
Our Enduring Purpose We help our members and communities prevent, prepare for and recover from life's uncertainties with care and compassion. As a member-owned insurance company, our enduring purpose inspires us to be a voice for industry change, continually delivering AAA members peace of mind, providing employees the chance to do work that makes a real difference.
For more information on CSAA, please visit www.csaa-insurance.aaa.com.
Careers at CSAA Insurance Group A career at CSAA is built one development opportunity at a time, driven by your interests and by leaders who invest in you. Through mentoring, leadership programs, tuition support and hands-on experiences, you can build a purpose-driven path with meaningful impact. We prioritize human connection for the AAA members and commercial partners we serve and the employees who bring our shared mission to life. We build a culture of inclusion and belonging that supports community for all. We prioritize people over places, creating a flexible workplace where 95% of employees work remotely and gather in-person for moments that matter. We take responsibility for the world around us by serving our communities and supporting meaningful action to build a sustainable future.
For more information on life at CSAA, please visit https://careers.csaa-insurance.aaa.com/us/en/

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