Remote Senior Executive Account Manager

Senior Executive Account Manager – Financial Services Full-time | Bonus Eligible | Up to 35% Travel | Hiring in Minnesota with remote possibilities for hiring in Arizona, Colorado, Connecticut, Florida, Georgia, Michigan, Missouri, North Carolina, Nebraska, Ohio, Tennessee, Texas, Virginia, Wisconsin, Maine, South Dakota, Pennsylvania, South Carolina, North Dakota, and Rhode Island.

About DCM Services DCM Services is a recognized leader in deceased account recovery and estate servicing, helping financial institutions navigate the complex, sensitive process of managing accounts after a client's death. Our solutions — including agency recovery, Probate Finder OnDemand (PFOD), VERIF-ID, and Signature Service — support banks, credit unions, credit card issuers, and investment firms across the country. We combine deep industry expertise in probate, estate recovery, and collections with a client-first approach, and we're proud to partner with some of the most respected names in financial services.

About the Role DCM Services is looking for a Senior Executive Account Manager to own and grow relationships with some of our most strategic clients in the financial services industry — including banks, credit unions, credit card issuers, and investment firms. This is a high-visibility role for a seasoned account management professional who thrives on executive-level engagement, deep industry expertise, and driving measurable revenue growth.

As the primary relationship owner for an assigned portfolio of top-tier financial services accounts, you'll act as a trusted advisor and strategic partner to senior client stakeholders, representing our full suite of solutions — including agency recovery, Probate Finder OnDemand (PFOD), VERIF-ID, Signature Service, and more. You'll operate with a high degree of autonomy, working cross-functionally with Operations, Finance, Sales, and Product to deliver results that matter to our financial institution clients.

If you have a strong track record managing complex, high-value client relationships within banking, credit, or financial services — and you're ready to bring that expertise to a role focused specifically on this space — we want to hear from you.

Requirements

What You'll Do Strategic Account Management & Client Growth
Serve as the primary strategic relationship owner for an assigned portfolio of top-tier financial services clients
Own client retention, renewal, and expansion strategies to drive revenue growth
Identify cross-sell and upsell opportunities across our product suite
Lead contract renewal strategy, fee discussions, and service-level negotiations
Track client revenue, profitability, and performance against targets
Client Relationship Management & Executive Engagement
Build and maintain relationships with senior client stakeholders as their trusted advisor and escalation point
Lead and present at client meetings, QBRs, annual reviews, and industry events
Communicate complex operational performance as strategic narratives at the executive level
Educate clients on our full capabilities and industry trends in deceased account recovery and estate servicing
Independently manage problem resolution and escalations
Cross-Functional Partnership & Operational Excellence
Partner with Operations, Compliance, Finance, and Technology to proactively manage client needs
Collaborate with Sales and Business Development on growth strategies and proposals
Feed client insights back to Product and Technology to influence roadmap priorities
Maintain accurate pipeline and account data in Salesforce
Industry Knowledge & Professional Representation
Stay current on competitive landscape, industry trends, and regulatory developments in financial services, collections, and estate recovery
Represent DCM Services at trade association meetings and industry conferences
Actively network within the financial services and estate recovery industries
What You Bring 5+ years of progressive account management experience, including a minimum of 3 years in financial services or a closely related industry
Experience in collections, estate recovery, or accounts receivable strongly preferred
Proven success building and maintaining executive-level relationships with major financial institutions
Strong financial and business acumen with experience managing revenue retention, expansion, and profitability
Advanced negotiation skills and contract negotiation experience
Excellent communication and presentation skills, with the ability to influence at all levels
A consultative approach to managing complex client relationships
Strong organizational and project management skills in a fast-paced environment
Proficiency in Salesforce and MS Office Suite (Word, PowerPoint, Excel)
Knowledge of probate, estate recovery, deceased account servicing, and claim presentation preferred
Bachelor's degree preferred; equivalent experience considered
Travel This role requires up to 35% travel, including overnight and out-of-area travel for client meetings, industry events, and company functions.

DCM Services is an equal opportunity employer.

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Salary Description
$80,000 to $90,000 base salary w/bonus and comm op