Senior Account Manager - Experiential

Hybrid (3 days in office, 2 days remote per week)

Candidate must be based in NYC or willing to relocate

OUR COMMUNITY
We’re CIVIC. Since 1999, we’ve led the way in cultural marketing, providing integrated solutions to top-tier brands including Ford, Audible, HBO, Verizon, TikTok, The Stonewall Inn, NBCUniversal, Peacock, among many others. We are an Ad Age Small Agency Award winner (Gold) for 2024 & 2025. We are known for big ideas -- creating long-term brand platforms designed to impact culture, address the biggest societal issues, build loyalty, stimulate word of mouth and generate client revenue.

Our broad suite of integrated marketing services includes:

Brand Strategy, Concept and Creative Development

Live Event, Proprietary Brand Activations and Pro-Social Campaigns

Content Development and Execution via Civic Studios

PR/Media Relations and Social Media Marketing

Executive and Internal Communications

Growth Marketing and Partnership Development

At Civic, we believe business is the world’s most powerful platform for positive change. We believe our community can build bridges between companies and communities and we empower our employees to help amplify underrepresented voices. Our goal is to build a more inclusive and equitable future in tandem with our clients and partners.

THE ROLE
You’re an ambitious, resourceful and collaborative client service leader who thrives in a fast-paced environment and is excited to bring ambitious ideas to life for key clients across entertainment, technology and culture. You’ll play a key role across projects of varying scale: supporting senior account leads on large, complex programs while independently leading smaller projects from kickoff through execution and recap.

You will:

Work across major experiential campaigns, including live activations, partnerships and social/digital extensions, delivering programs to high client and CIVIC standards

Support senior account leads on large, complex programs while independently leading smaller projects and owning key workstreams, timelines, budgets and client communication

Build trusted client relationships, anticipate needs and proactively identify challenges, bringing solutions and knowing when to engage senior leadership

Contribute to campaign strategy and creative development, bringing audience and cultural insights to ideas that meet client objectives

Create compelling client decks, presentations and program documents; contribute to pitches and confidently present work to clients

Manage cross-functional teams across creative, strategy, production and PR, ensuring clear communication, accountability and alignment

Lead client and internal meetings, translating discussions and feedback into clear decisions, owners and actionable next steps

Manage project financials and administration, including tracking budgets, scopes, staffing needs, contracts, SOWs and other key documentation

Manage and mentor junior team members through effective delegation, clear expectations, thoughtful feedback and ongoing coaching

Lead and support onsite client service workstreams, demonstrating strong judgment, attention to detail and a hospitality mindset in fast-moving live environments

Analyze program performance and develop thoughtful recaps that capture results, insights and opportunities

EXPERIENCE / REQUIREMENTS:

6+ years experience in experiential activations management. Agency background or strong client services background preferred.

2+ years experience successfully managing a team of junior level employees or a core function

4-year degree or the equivalent of education and demonstrated experience

Join on-site for events and activations, helping ensure everything runs smoothly and to plan; availability and enthusiasm for short-term travel (including weekends) is required.

Proven creative, communication and organizational skills

Proven success interacting with clients and accurately assessing client needs

Demonstrated budget and project management ability

Demonstrated experience developing presentations and decks

Experience in the entertainment, consumer products, lifestyle and cultural sectors

Strong Microsoft and Google Suite skills

Proficiency in Spanish is a plus, but not required

CIVIC COMMUNITY AND CULTURE BENEFITS:

A positive, fun, supportive and diverse team environment, with opportunities for advancement and a commitment to staff development and growth

Competitive salary and incentives

Full benefits package including dental and vision, and retirement plan with employer match

Best in class parental leave benefits

Paid time off and encouragement to take time off for self-care

Base salary is only one part of Civic's total compensation, which includes an annual discretionary bonus.

Civic is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.

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