Associate Director, Client Partner Service & Project Management

BTV Marketing Group is seeking an Associate Director, Client Partner Service and Project Management to work closely with our partner services team, owning the day-to-day strategic direction, organization, and management of communications, projects, and deliverables for our client partners and internal teams.

You will help execute our strategies and campaigns successfully by liaising between the VP Client Partner Service, Client Partner Contacts, and the BTV Delivery team.

This is a hybrid role, with 1-2 weekly in-office days, in addition to attending select in-person client partner meetings and other events representing BTV in and around the community.

Benefits of Working at BTV Marketing Group
We are a boutique agency headquartered in Las Vegas, composed of an all-star team of seasoned marketers with an average of 15+ years of experience. In addition to having the opportunity to learn and grow among our team, we offer a robust benefits package, including:

Medical, dental & vision insurance after the probationary period

401k with company match

Unlimited time off (subject to policies & approval)

Tech and wellness reimbursements

Account Direction (50%)
Core Account Direction

Serve as the client partner-facing point of contact on your primary accounts, communicating proactively on account status while collaborating with VP

Work with delivery production teams to execute against client partner goals within time and budget constraints

Review budgets and maintain accountability for adherence

Collaborate with the team on creative solutions to business challenges

Host weekly, biweekly, or monthly client partner account meetings

Manage quarterly business reviews and reporting processes

Maintain working knowledge of marketing reporting for traditional and digital marketing verticals (paid, earned, owned media)

Bring empathy and flexibility to team and client partner circumstances; adapt as needed to get the job done

Meetings & Status Review Responsibilities

Host internal calls to review project statuses across teams

Lead client partner-facing meetings to review project status, involve stakeholders, and elevate as needed

Facilitate internal and external kickoff meetings, ensuring materials, decks, Q&A, and access needs are met on both sides

Proactively communicate and adjust timelines when access or creative delivery falls behind

File & Documentation Management

Maintain organization of files within Google Drive; audit folder structure as needed

Keep track of strategies, client partner assets, paid media budgets, and documentation

Project Management (50%)
Task & Workflow Management

Utilize Asana for task management across accounts and projects

Collaborate with team members to ensure compliance with deliverable due dates and up-to-date project time tracking

Adjust and reassign tasks as project scope evolves

Build and maintain recurring automated reminder workflows

Time & Budget Tracking

Run quarterly time tracking per client partner and reconcile with VP Client Partner Service

Close out old tasks and outstanding time quarterly

Track hours spent YTD for web client development partners to ensure packages stay within scope

Analyze team-wide time-tracking submission patterns to identify trends (e.g., on-time submission rates, batch-logging behavior) and inform performance conversations

Web Development Client Partner Oversight

Ensure audits are scheduled for client partners

Review web client partner packages, hosting, and responsibilities

Periodically check client partner websites, prioritizing low-traffic/low-need accounts

Maintain a quarterly web audit system across web retainer client partners

Business Development Support

Work with the Partner Development (PD) team to track business deals and update CRM

Own the weekly pipeline report, ensuring accuracy against CRM data

Send and track follow-up reminders for the sales team

Task out audits and prospecting work to the internal team

Draft SOWs with the internal team for PD review and prospect delivery

Track SOW progress through signature via DocuSign, coordinating with PD/Operations

Coordinate RFP responses: assign ownership, set timelines, and maintain strict adherence to non-negotiable deadlines

Contractor Relationships

Onboard new contractors — file storage, tools, and project protocol

Track contractor hours against retainer/project cost and flag status to relevant stakeholders

Maintain a working knowledge of contractor availability and skillsets

Assist in sourcing contractors as needed

Internal Team Support

Help locate files, emails, documents, tasks, and messages across systems

Assist in curation of BTV marketing collateral (newsletter, emails, events, award submissions)

Support BTV's own marketing project management and website

Manage calendar scheduling across internal and external meetings, balancing priority and availability

Helpful Attributes

General computer/file literacy — converting between file formats (PDF/PNG), understanding print file requirements (300 DPI, correct format) before sending to a printer, and adapting formatting on the fly during RFPs

Prior task management software experience (Asana or equivalent) — easy to pick up with any prior exposure, but some baseline is expected given the PM scope of this role

Skills/Experience

2+ years of marketing account or project management experience

3+ years of marketing experience

Experience with project management and agency communication tools (Asana, Slack, Google Meet/Zoom, Google Drive suite)

Ability to form insights from client partner reporting and time-tracking data, and translate them into actionable feedback for both agency and client partner teams

Proven ability to manage multiple complex client partner accounts and set clear expectations across client partner and internal teams

Ability to foresee challenges before they surface and proactively propose solutions — for client partner accounts, internal workflows, and cross-functional initiatives alike

Proven ability to build and maintain productive, collaborative relationships across internal account teams

Systems-thinking mindset: demonstrated ability to build reusable processes and automations (reporting, reminders, SOPs) rather than solving problems one-off

Comfort leading or contributing to emerging-technology initiatives (e.g., AI tooling) alongside core account and project management responsibilities

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