e-Commerce Customer Experience & Communications Specialist

MCR Medical Supply is hiring an e-Commerce Customer Experience & Communications Specialist for a temp-to-hire, on-site opportunity on the west side of Columbus.
We are a small, fast-growing e-commerce company with about 15 employees, 18 years in business, and a workplace where people genuinely enjoy coming to work. Our 750+ products are sold on our website, Amazon, and eBay. Our office is bright, open, collaborative, and filled with natural light, plant walls, modern workstations, and a team that supports one another.
This role is ideal for someone who likes helping people, learning new things, writing clearly, solving problems, and working closely with a team. You will support customers by phone, email, and online portals while also contributing to external communications such as FAQs, blog posts, Amazon ads, tutorials, and customer messages.
What You Will Do Respond to customer inquiries by phone, email, online portals, and marketplace channels
Help customers with product questions, recommendations, orders, returns, exchanges, and troubleshooting
Learn our product lines and communicate product features clearly and accurately
Write and update FAQs, blog content, customer messages, and other external communications
Support Amazon, e-commerce, and special projects that improve the customer experience
Collaborate with a small team and pitch in where needed
What Makes Someone Successful Here Willingness to help out
Eagerness to learn many things
Natural curiosity and problem-solving ability
Ability to thrive in a group setting
Strong written and verbal communication skills
Patience, empathy, and professionalism with customers
Comfort using computers, Microsoft Office, email, and online tools
Attention to detail and follow-through
Qualifications High school diploma or equivalent required
College degree is not required
Previous customer service, retail, hospitality, food service, sales, call center, or administrative experience is helpful
Comfort with Microsoft Word, Excel, Outlook, internet research, and learning new platforms
Strong English written and verbal communication skills
Compensation and Benefits $17-$20/hour, depending on experience
Training and professional development opportunities
Casual work environment with snacks and team perks
Full-time employees may be eligible for paid time off, 100% employer-paid medical insurance, and 401(k) after hire, subject to company policy

#J-18808-Ljbffr