- Lead Sales Operations and Administration, ensuring processes, tools, and support maximize customer engagement and revenue growth
- Drive operational excellence by simplifying workflows, standardizing processes, and eliminating organizational friction
- Establish performance metrics and governance to improve productivity, service levels, and execution across sales channels
- Lead change management for new processes, technologies, organizational structures, and ways of working
- Serve as senior Sales business owner for sales systems, technology, automation, and data capabilities
- Partner with IT and business leaders to define and execute a roadmap improving sales productivity, decision-making, and operational efficiency
- Identify opportunities to leverage automation, AI, and emerging technologies
- Champion data integrity, business-tool adoption, and effective use of insights across Sales
- Identify and develop commercial opportunities leveraging HarperCollins' sales, distribution, and operational capabilities
- Lead complex cross-functional initiatives from concept through implementation with scalable operating models and measurable outcomes
- Partner with Finance, Supply Chain, Customer Service, IT, Publishing, and Marketing to resolve challenges and improve customer experience
- Represent Sales on company-wide strategic initiatives involving systems, processes, data, and operational transformation
- Build and lead a high-performing Sales Operations organization
- Foster accountability, service, collaboration, innovation, and continuous improvement
- Advise the President of Sales and senior leadership on operational priorities, organizational effectiveness, and growth opportunities
Requirements
- 10+ years of progressive leadership experience in Sales Operations, Commercial Operations, Business Operations, or a related field
- Proven success improving sales effectiveness, operational performance, and organizational productivity
- Experience leading large-scale cross-functional initiatives, business transformation efforts, and change management programs
- Strong understanding of sales systems, CRM platforms, business intelligence, automation, and emerging technologies
- Demonstrated ability to build and lead high-performing teams through growth and change
- Strong commercial acumen with a track record of identifying and developing new business opportunities
- Experience influencing senior stakeholders and driving outcomes across functions without direct authority
- Exceptional communication, strategic planning, project management, and problem-solving skills
- Experience in publishing, media, consumer products, or another complex multi-channel business preferred
- Deep understanding of the relationship between sales, operations, customer experience, and profitability
- Cover letters strongly preferred
Core Competencies
Demonstrates extensive leadership in Sales Operations, focusing on improving sales effectiveness, operational performance, and organizational productivity through strategic planning and change management. Proven ability to build high-performing teams and drive cross-functional initiatives that enhance customer engagement and revenue growth.
Highest-signal resume keywords
- Sales Operations Leadership
- Change Management
- Sales Systems Expertise
- Cross-Functional Initiative Management
- Commercial Acumen
Hard Skills
- Sales Effectiveness Improvement
- Operational Performance Enhancement
- Business Transformation
- Data Analysis
- Performance Metrics Establishment
Soft Skills
- Exceptional Communication
- Strategic Planning
- Project Management
- Problem-Solving
- Collaboration
Industry Keywords
- Publishing
- Media
- Consumer Products
- Multi-Channel Business
- Customer Experience
Tools & Technologies
- CRM Platforms
- Business Intelligence Tools
- Automation Technologies
- Sales Systems
- Emerging Technologies