Video Verification Specialist Job at Bestservice in New York

Join Us as a Video Verification Specialist!
Are you detail-oriented, confident in communication, and fluent in Russian and English? Join Best Service Team (BST) as a Video Verification Specialist and help ensure a smooth, secure, and professional verification experience for our clients all over the World - all from the comfort of your home!

The Mission
At Best Service Team (BST) , we don't just close tickets; we build bridges. We provide high-impact, B2B service solutions for the digital age. As a remote-first, international team , we help world-class brands deliver seamless customer experiences through a blend of cutting-edge expertise and genuine empathy.

What is BST?
BST is a dedicated provider specializing in the intersection of technology and human interaction . We operate globally, bringing together diverse cultures and behaviors to solve complex challenges within the online gaming industry . If you thrive in fast-paced, tech-driven environments, you've found your home.

The Role: Video Verification Specialist
As a Video Verification Specialist, you will be responsible for conducting video verification procedures with clients, ensuring their identity and information are accurately verified while providing a smooth, professional, and secure customer experience.

Your Daily Responsibilities

Conduct video verification sessions to confirm customer identity, and ensure compliance with internal procedures and regulatory requirements.

Guide customers through the verification process using approved scripts and standard wording.

Review customer information and documentation to ensure accuracy and consistency during the verification process.

Identify discrepancies or suspicious activity and elevate cases in accordance with internal procedures.

Ensure all verification activities meet company quality, security, and compliance standards.

Communicate effectively with colleagues and stakeholders in English when required.

Maintain accurate records of verification outcomes and case notes in internal systems.

Continuously update product and process knowledge by following internal documentation and training materials.

At least 1 year of experience in Customer Support, or a similar customer-facing role.

Fluency in Russian (written and spoken).

Intermediate (B1) or higher level of English (written and spoken), with the ability to read internal documentation and communicate with colleagues.

Excellent communication and interpersonal skills.

Strong attention to detail and ability to follow established procedures.

Ability to make accurate decisions while working in a fast-paced environment.

Good multitasking, time management, and organizational skills.

Basic computer skills and confidence using multiple systems, chat, and email platforms simultaneously.

Nice to Have

Previous experience in video verification, KYC, fraud prevention, or payment verification.

Experience in the iGaming, fintech, banking, or customer support industry.

Experience working in a remote and international environment.

Remote Work Flexibility - Enjoy working from home.

Flexible Schedule - Tailor your work hours to fit your lifestyle, giving you the freedom to achieve a perfect work-life balance.

Engaging and Innovative Products - Work on exciting projects that keep you motivated and inspired every day.

Performance-Based Rewards - Your hard work pays off with competitive salary and bonuses directly tied to your success.

Continuous Learning Opportunities - Grow your skills and knowledge with access to training, workshops, and development programs.

Clear Path to Career Advancement - Unlock your potential with strong prospects for career growth and progression within the company.

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In Summary: Best Service Team (BST) provides high-impact, B2B service solutions for the digital age . As a Video Verification Specialist, you will be responsible for conducting video verification procedures with clients, ensuring their identity and information are accurately verified . At least 1 year of experience in Customer Support, or a similar customer-facing role. Fluency in Russian (written and spoken)

En Español: Únete a nosotros como un Especialista en Verificación de Video! ¿Estás orientado al detalle, confiado en la comunicación y fluido en ruso e inglés? Únete al Best Service Team (BST) como especialista en verificación de video y ayuda a garantizar una experiencia de verificación sin problemas, segura y profesional para nuestros clientes en todo el mundo -todo desde la comodidad de tu hogar! Si prosperas en entornos rápidos y basados en la tecnología, has encontrado tu hogar. El papel: Especialista de Verificación de Vídeo Como especialista en verificación de vídeo, serás responsable de llevar a cabo procedimientos de verificación de video con los clientes, asegurando que su identidad e información sean verificadas con precisión mientras proporciona una experiencia del cliente fluida, profesional y segura. Sus responsabilidades diarias Realizar sesiones de verificación por video para confirmar la identidad del cliente, y garantizar el cumplimiento de los procedimientos internos y requisitos regulatorios. Guía al cliente a través del proceso de validación utilizando scripts aprobados y redacción estándar. Revisar la información y documentación del cliente para asegurar la exactitud y consistencia durante el proceso de verificación. Identificar discrepancias o actividad sospechosa y elevar los casos de seguridad según los procedimientos bancarios. Asegurar que todas las actividades de verificaciones cumplen con los estándares de calidad de empresa, habilidades de gestión de datos de seguridad y cumplimientos. Continuar con sus compañeros de trabajo e Inglés en un proceso interno y exigencias reguladoras.