AI Search Strategy & Agentic CX Manager

CVS Health in the United States is seeking a Manager of AEO & Agentic Customer Experience to lead the platform strategy, playbooks, and governance for AI-powered discovery across health and retail surfaces. You will partner with marketing, operations, and product teams to shape the platform and drive measurable improvements in customer trust and outcomes.
The role will scale the Profound platform, build dashboards, and translate data into executive-ready stories, influencing senior leaders and

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