Fusion Life Sciences is hiring: Technical Writer in Virginia

Role: Technical Writer Salesforce / Digital Banking
Position Summary
We are seeking an experienced Technical Writer to support a large-scale Salesforce digital banking transformation for PenFed. The Technical Writer will work closely with Salesforce architects, developers, business analysts, product owners, integration teams, QA, and business stakeholders to create and maintain clear technical and functional documentation.

The ideal candidate should be comfortable translating complex Salesforce and integration concepts into documentation that can be understood by developers, administrators, support teams, business users, and auditors.

Key Responsibilities

Create and maintain technical, functional, and system documentation for Salesforce applications.

Document Salesforce Financial Services Cloud, Service Cloud, Experience Cloud, and related solutions.

Document digital banking/member-facing processes, including:

Member onboarding

Account servicing

Loan/application processes

Self-service

Case management

Digital/member portals

Employee workflows

Create documentation for Salesforce Experience Cloud/LWR applications and user journeys.

Document Salesforce configuration including:

Objects and relationships

Flows

Validation rules

Permission sets

Profiles

Sharing/security

Lightning components/LWC

Integrations

Work with developers and integration teams to document REST/SOAP APIs, MuleSoft integrations, data mappings, authentication, error handling and integration flows.

Create API documentation, interface specifications and data-flow diagrams.

Document Salesforce deployment/release processes and technical changes.

Create:

Technical design documents

Functional design documents

Solution documentation

SOPs

Runbooks

User guides

Release notes

Knowledge articles

Troubleshooting guides

Process flows

Convert technical discussions, architecture meetings and developer discussions into structured documentation.

Review documentation with architects and SMEs for technical accuracy.

Maintain documentation in Confluence, SharePoint, Jira or similar tools.

Work with Agile teams and document requirements/user stories, acceptance criteria and technical decisions.

Maintain documentation through Salesforce releases and platform changes.

Support production teams with troubleshooting and operational documentation.

Ensure documentation follows financial-services security, privacy and compliance requirements.

Preferred Technical Experience
Salesforce

Financial Services Cloud

Service Cloud

Experience Cloud

Experience Cloud LWR

Salesforce Flow

Apex/LWC understanding

Data Cloud / Data 360

Agentforce / Einstein

Salesforce security and sharing

Integration

MuleSoft / Anypoint Platform

REST/SOAP APIs

JSON/XML

API specifications

Data mapping

Authentication/OAuth

Integration error handling

Third-party/core banking integrations

PenFed has specifically described MuleSoft as a major integration layer connecting Salesforce Financial Services Cloud with core banking and third-party systems.

Documentation Tools

Confluence

Jira

SharePoint

Microsoft Word

Excel

Visio / Lucidchart / Draw.io

Swagger/OpenAPI

Git/Markdown is a plus

Required Experience

5+ years of technical writing experience.

3+ years documenting enterprise applications.

Strong experience working with Agile/Scrum teams.

Experience documenting APIs and system integrations.

Ability to understand Salesforce architecture and terminology.

Excellent communication and stakeholder-management skills.

Ability to interview developers/architects and independently produce documentation.

Strong attention to detail.

Highly Preferred

Salesforce technical documentation experience.

Financial services/banking/credit-union experience.

Experience Cloud/LWR documentation.

Financial Services Cloud experience.

MuleSoft/API documentation.

Agentforce/Data Cloud documentation.

Experience with regulated environments.

Ability to create architecture/data-flow diagrams.

#J-18808-Ljbffr