Communications Associate

Help shape how thousands of employees experience change. In this role, your communications will turn complex technology, operational, procedural, and regulatory updates into clear actions employees can follow. You’ll join the Home Lending Chief Administrative Office team, focused on technology enablement, operating model evolution, employee growth, and organizational readiness. If you enjoy influencing adoption and building confidence through great storytelling and practical guidance, this is the opportunity.

Job summary
As anEmployee Readiness CommunicatorinHome Lending Chief Administrative Office, you help us prepare employees to understand the “why” behind change and take the right actions to adopt it. You partner with leaders and key stakeholders across Home Lending to build communication strategies that support our business priorities and strengthen the employee experience. You’ll use feedback and data to continuously improve how we inform, equip, and engage employees through change.

Job responsibilities

Developcommunication plans and strategies aligned to business priorities to support employee readiness for change

Assesscommunication effectiveness using feedback and data, andrefineplans to improve outcomes

Createtargeted, multi-format communications that meet objectives (including written and digital content)

Consultwith business leaders and stakeholders to provide communications expertise for broad initiatives

Managecommunications projects from inception through completion within established business processes

Coordinatewith business and project teams to ensure communications align to strategic vision and project deliverables

Maintainandenhanceemployee tools and resources (including Homepage and Employee Resource sites) to better meet employee needs

Required qualifications, capabilities, and skills

Demonstrated ability tocreate and executecommunication plans that support adoption of business, operational, technology, procedural, and regulatory change

Strong ability towrite, edit, and tailormessages for different audiences and channels

Experiencemanaging communications workstreams or projectsfrom initiation through delivery

Proven ability topartner with stakeholdersand influence outcomes through consultative communication support

Ability totranslate complex informationinto clear, actionable employee guidance

Ability touse feedback and datato evaluate communication impact and drive improvements

Strongorganization, prioritization, and attention to detailto manage multiple concurrent deliverables

Preferred qualifications, capabilities and skills

Bachelor’s degree inCommunication, English, or Journalism

Knowledgeofgrammar, proofreading, publication production, and Associated Press style

Ability tomanage time,multitask, prioritize work, and operate with minimal supervision

Strongleadershipandpresentationskills, and a collaborative working style

High level oforganizationand attention to detail

Demonstratedcreativityand comfort operating with latitude

Ability togather information, interpret data, apply logic to solve problems, make decisions, and execute quickly in a fast-paced environment

#J-18808-Ljbffr