Account Manager Commercial Maintenance NW Indiana

Account Manager - Commercial Landscaping and Snow
Our client is an established and growing commercial landscape company known for delivering exceptional service, building long-term client partnerships, and investing in their people. With a 96% client retention rate and very high employee retention, their culture is built on accountability, teamwork, and doing things the right way - for their customers and employees.

We are seeking an experienced Account Manager to serve as the primary point of contact for a portfolio of commercial maintenance clients. This role is ideal for a customer-focused professional who enjoys relationship management, identifying opportunities for enhancement sales, and working closely with production and branch leadership to deliver top-tier service.

Position Overview
As an Account Manager, you will manage a $800K to $1.2M landscape maintenance and Snow portfolio, with responsibility for customer satisfaction, account renewals, and enhancement growth. Your success will be measured by renewal rate, enhancement penetration, and gross margin performance.

Key Responsibilities
Customer Service & Account Management

Serve as the primary contact for assigned customers

Conduct regular site walk-throughs, formal meetings, and proactive issue resolution

Maintain a 90%+ renewal rate (company average is 96%)

Handle snow-related field phone calls during events and coordinate with the Branch Manager

Sales & Enhancements

Identify opportunities to grow existing accounts through enhancements

Perform all estimating, take-offs, and proposals for enhancement work

Achieve 50% enhancement penetration at 55-60% gross margins

Support branch revenue and profitability goals

Business Development

Sell enhancements while maintaining acceptable gross margins

Build trusted, long-term customer relationships that lead to repeat and expanded business

Production & Leadership Communication

Partner closely with the Production Team and Branch Manager to exceed customer expectations

Ensure seamless communication between sales, operations, and leadership using Aspire

Administrative Responsibilities

Prepare estimates, contracts, enhancements, sales reports, and assist with accounts receivable

Maintain organized, accurate documentation and reporting using Aspire

Qualifications

Minimum 5 years of experience in a horticultural or landscape-related field

Excellent verbal, written, and listening communication skills

Highly organized, customer-focused, and solution-oriented

Strong time management, prioritization, and multitasking abilities

Computer proficiency and fundamentals in basic accounting and business

Ability to work independently and collaboratively in a team environment

Valid driver's license with a safe driving record

Bilingual English/Spanish preferred, but not required

Compensation & Incentives

Competitive base compensation

Performance-based bonus tied to enhancement penetration, gross margin, and renewal rate

Health, Dental, Life, Disability, Take Home Vehicle, 401k Match, PTO

Why Join Us?

Long-term career growth with a financially stable, expanding organization

Very high client retention rates

High employee retention driven by a supportive, team-oriented culture

Strong operational support and clear performance expectations

If you are a relationship-driven Account Manager who takes pride in service excellence, profitable growth, and long-term customer partnerships, we'd love to speak with you.

Compensation: $401,000 per year

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