Engagement Manager - ESIB

We are a leading global software company dedicated to the world of computer aided design, 3D modeling and simulation— helping innovative global manufacturers design better products, faster! With the resources of a large company, and the energy of a software start-up, we have fun together while creating a world class software portfolio. Our culture encourages creativity, welcomes fresh thinking, and focuses on growth, so our people, our business, and our customers can achieve their full potential.

Position Overview
As part of the Services team, lead the definition of the Services account strategy, facilitating and supporting the successful generation of revenue against financial goals derived through the Services delivery business across account portfolio. Build business relationships with the Siemens DI Software account team, Siemens delivery teams and Customer stakeholders. Contribute and support business planning to accomplish goals of Services. Develop financially quantified Services proposals with moderate complexity for Customers and align with their business needs. Expand and grow Services revenue in alignment with zone level objectives. Provides direction in Services coverage and capacity resource planning and alignment with the Services delivery teams and Customers, where medium sized teams are needed. The Engagement Manager position will be reporting to the Electronics, Semiconductor, Industrial Machinery and Battery Business Unit's Engagement Team Presales Manager. Experience in the above-mentioned industries would be a plus for this position, but, not required.

Responsibilities
Account Planning and Support

Lead the definition of the Professional Services components of the Account Strategy

Provide input to the Siemens product roadmaps as needed to support the account portfolio

Develop and deliver industry content at regional groups and conferences in alignment with account portfolio

Actively build relationships with the internal and external stakeholders specific to each account

Engagement Definition

Contribute to the value planning activities with the Sales Account Manager, Portfolio Development and PreSales Business Development team

Use commercial and business acumen to lead the robust review and handover of the desired solution ensuring that the defined project scope can be delivered within time, budget and quality goals

Identify and engage with other Siemens team members as needed to support opportunity growth

Determine and obtain concurrence for the customer specific Service engagement model and translate into the Statement of Work, adhering to global standards and legal requirements

Regularly communicate with various levels of the Siemens and customer teams including executive level messages

Develop the project scope definition using the Services Delivery Framework and tools

Thoroughly define the project estimate using the Services Delivery Framework based estimating process

Identify and convey the initial project risks including their assumptions, mitigations, and dependencies for projects of moderate complexity

Maximize the resource options and costing model for the project/program (e.g. GDN, Partners, Contractors) in order to achieve efficiency for the customer and commercial viability for Siemens.

Prepare and review the detailed Statement of Work documentation and obtain Siemens’ and the customers’ acceptance

Recognize the need for engagement with the Siemens legal, commercial and leadership teams to resolve customer engagement terms

Delivery Support

Bridge the Gap between Sales and Professional Services delivery to meet and manage client expectations

Work with Services Management to request and assign appropriately skilled and experienced resources to fill key Siemens project positions for Project Management and, if required, Lead Architect for medium engagements, and ensure project onboarding is effectively achieved.

Support the Project Manager to engage and contract any required offshore
earshore/partner/systems integrator/contractor resources

Participate as a committee member on customer committees for each active project and contribute to periodic account reviews such as

Technical Review Boards (TRBs) and Management Review Boards (MRBs)

Participate in project status review meetings

Support the issue escalation process and ensure resolution progress for both project and commercial issues

Ensure that customer product needs are communicated to Product Management team within the Product Development processes

Learning, Mentoring and Leadership

Ensure usage of the Siemens framework across account portfolio, ensuring the usage of required templates and tools to drive standardization

Obtain and share Industry, Business Segment and Portfolio knowledge and best practices

Develop best practice tools and lessons learned to share with Zone level Engagement Management peers and register in the Services Delivery Framework sharing system

Provide input into performance reviews for key project contributors

Contribute feedback to the standard practices and tools teams to ensure continuous improvement

Services Business Planning and Management

Achieve assigned Services revenue and bookings targets from existing and new customer accounts

Ensure that project proposals meet the Siemens financial objectives

Create an annual plan providing revenue, costs and headcount predictions, contributing these to the Services Annual Operating Planning and Strategy processes.

Maintain a rolling monthly and quarterly pursuit forecast/pipeline of future revenue and bookings, updating relevant systems accordingly.

Monitor and report costs against the Engagement Management annual budget

Develop a rolling forecast of skill set needs for existing and pipeline projects

Provide peer proposal reviews and feedback

General

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