Account Manager

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Account Manager

Full Time Des Moines, IA, US
4 days ago Requisition ID: 1005
Account Manager:
Managing and building business relationships with new and existing customers throughout the country. Focusing on customer relations, project proposals, execution, forecasting, and revenue growth throughout all facets of our business
Reporting Relationship:
Reports to the Director of Sales & Marketing
Requirements:
Technical domain knowledge sufficient to perform responsibilities, safely and professionally.
Tiger Paw mastery of applicable modules
Baseline certifications for solution offerings
College degree (preferred) or applicable technical Associates degree. Prior experience may be substituted at the supervisor’s discretion.
Responsibilities:
Customer, partner, and distribution relationships
Serve as the main point of contact for all matters related to client concerns and needs.
Project proposals and deliverables
Forecasting of backlog
Clearly communicate progress with eternal stakeholder
Communicate with clients to understand their needs and explain product value.
Year-over-year increase in customer satisfaction measured by positive feedback from customers’ date familiarity with new and existing products and services.
Collaborate with internal departments to facilitate client’s needs and fulfillment.
Provide up-to-date expense reports at the culmination of every week.
Maintain a worksheet of ongoing tasks, quotes, issues, resolutions, and opportunities
Consistently update Outlook Calendar to provide accurate availability.
Adjusting hours of work, priorities, and staff assignments to ensure efficient operation, based on workload.
Performance Measurements:
Management of customer worksheet
Ability to multitask and juggle several responsibilities simultaneously.
Expand opportunities in the existing customer base.
New business opportunities
Adherence to Timesheet and expense report policies
Up-to-date notes and lead opportunities in Tiger Paw
Minimum customer satisfaction rating to be.

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