Support Associate Flagship - Fine Apparel

Neiman Marcus is a leading luxury retailer that provides a curated product assortment, unparalleled services, and exclusive activations for customers in Pursuit of the Extraordinary. It is known for creating the Neiman Marcus magic through exceptional customer experiences including the Neiman Marcus Awards, Fantasy Gifts, seasonal campaigns, and “Retail-tainment” initiatives. Neiman Marcus has a rich history as a brand builder, bringing together the world's top luxury designers and customers to foster a dedicated following for generations. It serves customers across its 36 stores, digital channels, and through remote selling. It is part of Saks Global’s portfolio of world-class luxury retailers and real estate assets.

Salary Range $17.05 - $21.32*

Job Description
WHO WE ARE:
Neiman Marcus is a leading luxury retailer that provides a curated product assortment, unparalleled services, and exclusive activations for customers in Pursuit of the Extraordinary. It is known for creating the Neiman Marcus magic through exceptional customer experiences including the Neiman Marcus Awards, Fantasy Gifts, seasonal campaigns, and “Retail-tainment” initiatives. Neiman Marcus has a rich history as a brand builder, bringing together the world's top luxury designers and customers to foster a dedicated following for generations. It serves customers across its 36 stores, digital channels, and through remote selling. It is part of Saks Global’s portfolio of world-class luxury retailers and real estate assets.

You Will Be
Under the leadership of the Assistant General Manager, Operations, the Specialized Operations Associate is responsible for the daily operations of the General Office and operational functions of the Jewelry Department.

What You Will Do

General Office

Opening the store: safe, controller, registers and distributing reports

Maintaining daily functions, including but not limited to; morning cash entry, processing bank deposits, reconciling chargebacks, and counting register and petty cash

Resolving customer issues, both internal and external, i.e. researching/payment of bills, tracking/processing customer packages

Jewelry Operations

Follows Jewelry Standards and Shipping Guidelines

Receive, verify, and properly book all jewelry in accordance with Company standards

Effectively processes re-tickets, RTV's, Transfers, ASN Shipments and price changes

Retrieve and process all merchandise to be returned/transferred to the vendor in accordance with Company standards

Ensure case counts are completed, all merchandise is entered into the case count system after receipt, and all discrepancies are reconciled

Maintain a repair log, track all repairs sent to the vendor or local shop, and submit repair invoices

Receive and verify all merchandise for trunk shows, assist in show set-up/take down and recap results

Prepare and submit all special order requests and Statements of Sale when requested

Communicate with Corporate Merchants, Account Payable, Inventory Control and vendors as needed

Common Internal Audit readiness and adherence to Internal Audit standards, including but not limited to monitoring vault/safe contents to remain up-to-date (audit ready)

Assist managers and associates on the selling floor as necessary

Process Fullfilment orders

Ad-hoc responsibilities as needed

What You Will Bring

Ability to lift cartons up to 15 lbs, climb ladders, and handle racks and carts of merchandise.

Must have strong computer skills, i.e. Google, MS Office, and adapt to changing technology

Ability to work well in a fast-paced, team oriented environment that requires a high degree of multi-tasking with minimal supervision

Ability to work a flexible schedule as per business needs & adheres to Dependability standards

Demonstrates attention to detail and keeps personal work space organized

Ability to apply store policies & procedures to help in decision-making

Verbal and written communication skills; handles telephone and face to face interactions effectively and professionally

Maintains confidentiality when handling issues

Other store initiatives as assigned by management

Your Life And Career Neiman Marcus

Opportunity to work in a innovative environment with a company experiencing transformational growth

Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate

Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)

An amazing employee discount

Salary And Other Benefits
Factors which may affect starting pay within this range may include market, experience and other qualifications of the successful candidate.

Benefits
We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).

Saks Global is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities.

Exemplar Luxury Group is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities.

Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher-cost areas. Actual starting pay will be determined based on work location, experience, and other job‑related factors.

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