Inside Sales Account Manager

Strategically engage with inbound leads and existing customers and foster customer relationships

Collaborate with the sales team and guide customers through the sales process

Maintain deep understanding of the organization's products, services, and promotional campaigns

Utilize sales tools and processes to track and manage leads and opportunities

Receive customer request calls and sell offerings to the installed base

Understand client procurement processes and decision-making criteria

Identify new business opportunities within existing accounts and take ownership of new leads

Collaborate with assigned sales representatives on complex sales scenarios

Use solution-based selling to address complex requests across multiple products or services

Own strategic customer entry points aligned with business objectives

Guide leads from initial contact through closing deals

Use data and analytics to identify trends, opportunities, and areas for improvement

Impact multiple teams as a project leader, providing direction and facilitating information validation and team decision-making

Requirements

High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence

Typically has 4-6 years of related work experience, preferably in inside sales or tele sales, or a related field

Preferred certification: Certified Inside Sales Professional (CISP)

Knowledge of business development, business planning, business-to-business sales, cold calling, consultative selling, cross-selling, customer relationship management, inside sales, marketing, merchandising, outbound calls, phone sales, product knowledge, sales process, sales strategy, Salesforce, selling techniques, telemarketing, and upselling

Effective communication

Results orientation

Learning agility

Digital fluency

Customer centricity

Core Competencies
Demonstrates expertise in inside sales and customer relationship management, utilizing solution-based selling techniques and data analytics to drive business development and enhance customer engagement. Proficient in managing leads through the sales process while collaborating effectively with sales teams to achieve strategic objectives.

Highest-signal resume keywords

Inside Sales

Customer Relationship Management

Solution-Based Selling

Salesforce

Certified Inside Sales Professional

Hard Skills

Business Development

Sales Process

Consultative Selling

Sales Prospecting

Cross-Selling

Upselling

Cold Calling

Telemarketing

Product Knowledge

Sales Strategy

Soft Skills

Effective Communication

Results Orientation

Learning Agility

Digital Fluency

Customer Centricity

Certifications & Qualifications

Certified Inside Sales Professional

Industry Keywords

Business-to-Business Sales

Sales Tools

Lead Management

Promotional Campaigns

Decision-Making Criteria

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