MyCHN is hiring: Communication Representative I in Houston

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Join MyCHN as a Communication Representative I
At

MyCHN (My Community Health Network) , we believe everyone deserves access to high-quality healthcare. As a nonprofit FQHC serving Greater Houston, we are committed to improving lives through compassionate, patient-centered care.

Why You'll Love Working Here

Supportive and collaborative team environment

Opportunities for career growth and development

Fast-paced role where every interaction makes a difference

Ability to positively impact the patient experience every day

What You'll Do & Bring
As a

Communication Representative I , you'll serve as the first point of contact for patients, helping them access care while delivering exceptional customer service and support.

Key Responsibilities:

Answer incoming calls in a professional and courteous manner

Schedule patient appointments accurately and efficiently

Verify and enter patient demographic and insurance information

Educate patients on appointment requirements and office policies

Direct calls to appropriate departments and team members

Manage appointment reminders, cancellations, and rescheduling efforts

Support patient outreach initiatives and productivity campaigns

Address patient questions and concerns with empathy and professionalism

Escalate urgent matters appropriately to clinical or leadership staff

Deliver an exceptional patient experience with every interaction

What You Bring:

High school diploma or GED

Clerical, customer service, or front office experience in a medical or dental setting

Excellent communication and telephone etiquette skills

Strong organizational and multitasking abilities

Ability to work effectively with diverse patient populations

Strong attention to detail and data entry accuracy

Ability to handle sensitive situations professionally

Team-oriented mindset with a commitment to customer service

Preferred:

Experience in healthcare scheduling or call center operations

Familiarity with electronic medical record systems

Ready to Make a Difference?
Join a team dedicated to creating exceptional patient experiences while expanding access to quality healthcare throughout our communities.

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