Communication Representative I

Area of Interest:

Administrative and Clerical

Department:

Telecommunications

Shift:

Second shift 1500 - 2300

Job ID:

184071

Overview
Full-time, second shift 1500 - 2300 (3:00pm to 11:00pm).

We're seeking a Communication Representative to join our team! In this role, you’ll assist with switchboard operations and manage incoming calls, pages, and messages, ensuring accurate and timely communication.

Why UnityPoint Health?
At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. Here are just a few:

Paid time off, parental leave, 401K matching and an employee recognition program.

Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four‑legged family members.

Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

Support switchboard operations by handling incoming calls, pages, and messages, ensuring accurate routing and timely communication across the organization.

Prioritize and manage calls based on urgency while providing excellent customer service to patients, staff, and visitors.

Monitor alarm systems (fire, medical, panic, gas, weather) and relay critical information to appropriate emergency teams.

Coordinate afterhours communication, relay messages to on‑call staff, and maintain up‑to‑date contact lists and on‑call schedules.

Arrange auxiliary communication services, including ASL and LEP interpreters, to support patient and visitor needs.

Assist with daily telecommunications operations, report issues, and support troubleshooting to minimize service disruptions.

Contribute to process improvement by communicating system inefficiencies and maintaining documentation, logs, and emergency communication records.

Support emergency response efforts as needed, including participation in the Hospital Emergency Incident Command System.

Qualifications
Education

High school diploma or equivalent is required.

Experience

Experience as a secretary, receptionist, or customer service in a busy public office is preferred.

License(s)/Certification(s)

None

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