Communication Representative I

Area of Interest: Administrative and Clerical
Department: Telecommunications- SLRMC
Shift: 8 hours
FTE/Hours per pay period: 0.9
Job ID: 183369

Overview
UnityPoint-St. Luke's

Hours: 3pm-11pm Mon-Fri and every other weekend

We’re seeking a Communication Representative to join our team! In this role, you’ll assist with switchboard operations and manage incoming calls, pages, and messages, ensuring accurate and timely communication.

Responsibilities

Support switchboard operations by handling incoming calls, pages, and messages, ensuring accurate routing and timely communication across the organization

Prioritize and manage calls based on urgency while providing excellent customer service to patients, staff, and visitors

Monitor alarm systems (fire, medical, panic, gas, weather) and relay critical information to appropriate emergency teams

Coordinate afterhours communication, relay messages to oncall staff, and maintain up-to-date contact lists and oncall schedules

Arrange auxiliary communication services, including ASL and LEP interpreters, to support patient and visitor needs

Assist with daily telecommunications operations, report issues, and support troubleshooting to minimize service disruptions

Contribute to process improvement by communicating system inefficiencies and maintaining documentation, logs, and emergency communication records

Support emergency response efforts as needed, including participation in the Hospital Emergency Incident Command System

Education

High school diploma or equivalent is required

Experience

Experience as a secretary, receptionist, or customer service in a busy public office is preferred.

License(s)/Certification(s)

None

Benefits

Paid time off, parental leave, 401K matching and an employee recognition program.

Dental and health insurance, paid holidays, short and long-term disability; pet insurance for your four-legged family members.

Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.

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