Virtual Patient Observation Supervisor

Additional Information About The Role
Supervisor, Virtual Patient Observation (Dayshift)
BJC HealthCare is seeking a

Supervisor, Virtual Patient Observation (VPO)

to lead daily operations of our centralized virtual patient observation program.

Responsibilities

Supervise Virtual Patient Observers

Manage admissions to the VPO program

Coordinate staffing and daily assignments

Review documentation and ensure quality standards

Lead process improvement initiatives

Support team development and patient safety efforts

Schedule

Dayshift

Two 12-hour shifts and two 8-hour shifts weekly

Every other weekend

Holiday rotation

Location:

BJC @ The Commons, Virtual Inpatient Care Services (2nd Floor)

Preferred Qualifications

Department experience or previous team lead/supervisory experience

Strong communication and multitasking skills

Patient safety focused

Computer proficiency

Why Join Us?
Be part of an innovative, centralized virtual care program that supports patient safety and healthcare excellence across the organization.

Role Purpose
The Centralized Telemetry Supervisor is responsible to the Telemetry Manager and all HSO patients across BJC (excluding IL hospitals). Assists Centralized Telemetry manager in daily operations management, including hiring, supervision and mentoring staff; preparing, maintaining and updating employee schedules, troubleshooting technical and employee relations issues; assists training coordinator with onboarding, orientation, and quality control; assists manager with budgetary and financial analysis and reporting. Manages individual(s) including but not limited to: hires, trains, assigns work, manages & evaluates performance, conducts professional development plans. Ensures that the productivity and actions of that group meet/support the overall operational goals of the department as established by department leadership. May participate in the development of departmental staffing, revenue and/or expense budgets and having direct responsibility for adhering to those goals. This includes responding to changes in the business which may affect the ability to achieve the budget goals. Assists with researching, evaluating, selecting and implementing systems which improve efficiency of work unit operations. Assists manager with regulatory compliance and budgetary /revenue goals for department. Manages daily billing to capture revenue for patients being monitored for fewer than 12 – 24 hours. Monitors equipment inventory and usage; order supplies as needed for continuity of care and safety. Builds relationships with other departments to ensure continuity and quality of patient care. Conduit between nursing staff and Monitor Technicians to resolve conflicts and elevate status and relationships of Monitor Technicians with nursing staff. Resolves critical issues and emergencies in absence of manager.

Responsibilities

Manages individual(s) including but not limited to: hires, trains, assigns work, manages & evaluates performance, conducts professional development plans. Ensures that the productivity and actions of that group meet/support the overall operational goals of the department as established by department leadership.

May participate in the development of departmental staffing, revenue and/or expense budgets and having direct responsibility for adhering to those goals. This includes responding to changes in the business which may affect the ability to achieve the budget goals.

Assists with researching, evaluating, selecting and implementing systems which improve efficiency of work unit operations.

Assists manager with regulatory compliance and budgetary /revenue goals for department. Manages daily billing to capture revenue for patients being monitored for fewer than 12 – 24 hours. Monitors equipment inventory and usage; order supplies as needed for continuity of care and safety.

Builds relationships with other departments to ensure continuity and quality of patient care. Conduit between nursing staff and Monitor Technicians to resolve conflicts and elevate status and relationships of Monitor Technicians with nursing staff. Resolves critical issues and emergencies in absence of manager.

Minimum Requirements
Education

High School Diploma or GED

Experience
Preferred Requirements

2-5 years

Supervisor Experience

2-5 years

Benefits And Legal Statement
BJC Total Rewards
At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.

Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date

Disability insurance* paid for by BJC

Annual 4% BJC Automatic Retirement Contribution

401(k) plan with BJC match

Tuition Assistance available on first day

BJC Institute for Learning and Development

Health Care and Dependent Care Flexible Spending Accounts

Paid Time Off benefit combines vacation, sick days, holidays and personal time

Adoption assistance

To Learn More, Go To Our Benefits Summary.

Not all benefits apply to all jobs

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer

#J-18808-Ljbffr