Audio Visual Technician Job at Creative Solutions Services, LLC in Princeton

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Our client is currently seeking a qualified Lead Audio Visual Technician to join their team onsite in Princeton, NJ.

This technician serves as the senior AV resource responsible for conference room technology, executive event support, hybrid corporate meetings, and related collaboration environments. The role combines advanced hands-on technical support with coordination, mentoring, training, documentation, and continuous improvement responsibilities. The Lead works across AV, Desktop Support, Facilities, Network Support, meeting organizers, and third-party vendors to promote consistent execution and reliable service delivery.

Lead Technician

Serve as the on-site senior AV technician and primary technical escalation point for complex conference room, hybrid event, and executive support issues

Coordinate daily AV activities among AV technicians, Desktop Support technicians, Facilities personnel, Network Support teams, meeting organizers, and third-party vendors

Lead cross-functional troubleshooting and root-cause analysis for recurring AV incidents, and drive corrective actions to completion

Assist management with workload priorities and resource coordination for executive meetings, town halls, large events, technology refreshes, and other high-visibility activities

Establish, document, and reinforce AV operating standards, support procedures, and technical best practices

Mentor and coach AV and Desktop Support personnel, promote cross-training, and provide structured knowledge transfer

Develop, maintain, and deliver recurring in-service training that improves technician readiness, service consistency, and supplemental AV coverage

Identify technical or procedural knowledge gaps and implement targeted training and documentation improvements

Serve as an AV subject matter expert and provide recommendations for room upgrades, technology refreshes, operational improvements, and support readiness

AV Operations and Event Support

Provide advanced audio/visual support for ETS conference rooms, training facilities, executive meetings, and corporate events

Plan, coordinate, and support onsite, remote, and hybrid meetings, including corporate events with 200 or more attendees using professional-quality audio and video equipment

Configure, monitor, troubleshoot, and maintain enterprise AV systems, conference room technologies, and collaboration platforms

Support live events in which presenters and audience members may be split between the presentation location and remote connections

Provide real-time troubleshooting during executive meetings, town halls, board meetings, and other critical business events

Work with meeting organizers and Facilities teams on room configuration, event setup, testing, execution, and post-event restoration

Training and Knowledge Management

Develop and deliver instructor-led, hands-on, and refresher in-service training for AV and Desktop Support technicians as needed or requested

Create and maintain standard operating procedures, quick-reference guides, knowledge articles, conference room instructions, and training materials

Conduct onboarding, mentoring, coaching, and knowledge-transfer sessions for new and existing support personnel

Deliver end-user instruction on conference room technology and collaboration platforms when requested

Assess recurring incident trends for root causes and potential elimination or standard workarounds

Technology, Asset, and Vendor Support

Support Microsoft Teams, Microsoft Teams Rooms, Zoom, Poly room systems, Crestron environments, cameras, microphones, analog mixers, displays, and related presentation technologies

Deploy, administer, and troubleshoot Poly TC8, X50, and X70 solutions, including Poly device access and Poly Lens management tools

Connect and support Windows laptops, Mac devices, tablets, and mobile technologies within conference room environments

Apply IP networking knowledge when diagnosing AV endpoint, connectivity, and collaboration-system issues

Monitor and maintain AV equipment, inventories, operational health, and lifecycle activities across supported conference rooms and locations

Coordinate third-party vendor activities for Network Support, Crestron maintenance, equipment repair, room upgrades, and other specialized services

Assist with ordering AV equipment, team supplies, and department materials

Skills and Qualifications

Minimum 5+ years of experience supporting enterprise audio/visual technologies

Experience providing white-glove support to executive leadership

Experience supporting large corporate meetings, presentations, live events, and hybrid events

Demonstrated experience coordinating work across multiple technical and operational support teams

Experience providing technical leadership without relying on direct reporting authority

Advanced knowledge of sound, video, lighting, conferencing, and integrated room technologies

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