Marketing Operations & MLR Specialist

**Must have MLR and Veeva PromoMats experience

The Marketing Operations & MLR Specialist is responsible for the day-to-day management of CND’s marketing material review and approval processes, serving as the primary operational owner of Veeva Vault PromoMats and coordinator of the Medical, Legal, and Regulatory (MLR) review process.

The role manages materials through the submission, review, revision, approval, release, and expiration; maintains accurate documentation and version control, and provides project management support across Marketing initiatives, including timelines, meetings, status reporting, and cross-functional coordination.

The ideal candidate is highly organized, proactive, detail-oriented, and an effective communicator who can manage multiple priorities and drive work forward in a fast-paced, regulated environment.

ESSENTIAL JOB FUNCTION

Serve as the day-to-day operational owner and primary point of contact for Veeva Vault PromoMats

Manage the end-to-end workflow for promotional materials, including submissions, review routing, revisions, resubmissions, approvals, release, and expiration

Coordinate MLR reviews across Medical Affairs, Legal, Regulatory, Compliance, Marketing, Sales, Clinical Services, and other stakeholders

Manage MLR review calendars, timelines, reviewer assignments, meetings, agendas, decisions, and action items

Monitor material status and proactively communicate progress, outstanding actions, risks, and next steps

Maintain accurate version control, metadata, approval documentation, and final approved records

Coordinate release and expiration of approved materials

Interface with Veeva Managed Services on system updates, workflow issues, enhancements, and process improvements

Troubleshoot day-to-day PromoMats issues and coordinate resolution with Veeva and internal stakeholders.

Maintain PromoMats processes, documentation, and best practices and serve as an internal resource for users

MLR Reporting & Process Optimization

Develop and maintain regular reporting on MLR activity, including material volume, review status, cycle times, timelines, and other relevant metrics

Identify trends, bottlenecks, and opportunities to improve efficiency and effectiveness of the MLR process

Recommend and implement process improvements in collaboration with Marketing and other cross-functional stakeholders

Monitor adherence to established MLR processes and timelines, elevate risks or recurring issues, and provide leadership with visibility into MLR activity, performance, priorities, and opportunities for improvement

References & Claims Management

Own and maintain the centralized marketing references and claims library, including source documentation, approved claims, and supporting substantiation

Maintain visibility into approved claims, supporting evidence, and any applicable limitations or requirements

Support Marketing and cross-functional teams in identifying appropriate references and previously approved claims for new and updated materials

Marketing Project Management & Coordination

Support the planning and execution of Marketing initiatives and cross-functional projects

Develop and maintain project plans, timelines, milestones, deliverables, and action items

Coordinate project activities across internal teams and external partners to keep work on schedule

Schedule and facilitate project meetings and working sessions

Prepare agendas, organize materials, document decisions, and distribute meeting notes and action items

Maintain clear project status updates and communicate progress, risks, dependencies, and next steps

Coordinate production, printing, and distribution of approved marketing materials in partnership with Logistics and external vendors

Maintain visibility into material inventory and upcoming needs

Coordinate vendor production specifications, timelines, and deliverables

KNOWLEDGE, SKILLS AND EXPERIENCE

3–5 years of experience in marketing operations, project management, marketing, communications, or a related field; healthcare, diagnostics, life sciences preferred

Experience managing or coordinating MLR review and approval processes strongly preferred

Experience with Veeva Vault PromoMats strongly preferred

Strong project management skills, with the ability to develop project plans, manage timelines, track deliverables, and keep projects moving

Excellent written and verbal communication skills, with the ability to communicate clearly and effectively with diverse stakeholders

Exceptional organizational skills and attention to detail

Highly proactive and dependable, with strong follow-through and the ability to anticipate needs

Ability to manage multiple priorities and projects in a fast-paced environment

Strong interpersonal and collaboration skills with the ability to work effectively across functions

Proficiency with project management and business tools such as Asana, Microsoft Office, Salesforce, and related platforms

EDUCATION, CERTIFICATIONS AND LICENSES

Bachelor’s degree in Marketing, Communications, Business, or a related field required

OTHER

Combination of seated and standing work

Occasional travel may be required for conferences or marketing events

Ability to use standard office equipment, including copiers, scanners and PDF tool

Remote, or CND Life Sciences’ Scottsdale, AZ headquarters

Summary
Grow Your Career With Us

CND Life Sciences is a patient and employee-centric, future-focused organization. We know there is a patient hoping for answers behind every Syn-One test we perform, and this knowledge drives us day in and day out to be our best. We are dedicated, driven, and passionate with a strong sense of community and team spirit.

CND offers plenty of advancement opportunities and excellent benefits to include medical, dental and vision, STD, LTD, Life, AD&D, and 401K with an employer match and encourages a positive work life balance.

Our Mission
Since our founding, CND Life Sciences has been on a mission to advance the care of patients who face the potential diagnosis of a neurodegenerative disease. With long careers in research and clinical care, our founders set out to unlock deeper stories within the skin by detecting key pathological markers in the peripheral nervous system that had been previously out of reach.

Our Core Values
Great science. It’s the foundation of everything we do.

Patients first. There is a patient hoping for answers behind every test we perform – we never forget that.

Clinician-minded. We are founded by physicians and dedicated to helping clinicians care for patients – we embrace this responsibility.

Quality core. We adhere to high laboratory standards and quality practices – it’s the only way to operate.

Always thinking. We are relentless in determining how we can innovate and do better – it’s just in our DNA.

Respect. We hold our employees, customers, partners, and suppliers in high regard – we succeed when we are aligned.

CND Life Sciences is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.

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