Account Manager

Empirical360 is a legal marketing firm specializing in empowering law firms nationwide, enabling them to foster client connections and elevate their practices. With our expertise in pay-per-click marketing (PPC/Google Ads), search engine optimization (SEO), social media marketing, and various digital marketing approaches, we pave the way for the firm's success. Headquartered in Tampa, Florida, we primarily operate virtually, prioritizing seamless accessibility for our clients, regardless of their location.

Our Values:

Empirical Candor

Relentless Pursuit Of Perfection

Excellence Through Attention

Accelerating Value Creation

Extreme Ownership

About the Role
Our company is growing, and we are seeking an Account Manager to join our growing team! We are seeking someone who thrives on building relationships, translating marketing performance into clear, confident client conversations, and proactively spotting opportunities to grow each account. This is a salaried position with bonus potential based on individual and company performance KPI's.

Responsibilities

Serve as the primary point of contact for an assigned book of family law firm clients.

Run recurring marketing update calls, presenting performance data and strategic recommendations in clear, non-technical language.

Translate client requests and feedback into clearly-scoped internal tasks, routing them to the correct internal team (web, content, ads, video, SEO).

Proactively monitor account performance and flag opportunities or issues before the client has to.

Build long-term trust with clients so they see us as a strategic partner, not just a vendor.

Collaborate closely with internal specialists to ensure deliverables are accurate, on time, and aligned with each client's goals.

Handle day-to-day client communication (email, Slack, calls) with a fast, professional turnaround.

Qualifications

Demonstrate that you can manage multiple client relationships simultaneously without dropping details.

1-2+ years of experience in account management, client services, or a related client-facing role.

Comfortable interpreting marketing performance data (leads, cost per acquisition, ROI) and explaining it in plain language.

A personable, confident communicator — clients should feel like they're in good hands.

Strong organizational skills and comfort working across multiple internal tools (Asana, Slack, CRM platforms).

Open to giving and receiving direct feedback to keep client accounts running smoothly.

Willing to be a team player and collaborate closely with internal marketing specialists.

Reports To:
Founders / Leadership

Availability:

Able to work Monday - Friday 8:30 AM - 5 PM EST

This is a remote role

Able once a month for meet ups, team lunches or trainings

Pay range and compensation package

Competitive salary and annual bonuses based on individual & company performance

Enroll in our 401k Plan from day one with a 4% company match up to a $5,000 annual match

Fun monthly company meet-ups so you can meet and socialize with our team!

PTO and Paid Holidays

And many other fantastic benefits!

Equal Opportunity Statement:
We are committed to diversity and inclusivity.

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