Digital Communications Representative

To support customer interactions remotely, the full-time hourly Digital Communications Representative will troubleshoot and follow up on customer issues while maintaining accurate records and building relationships with store staff and management.
Key responsibilities

Receive and respond to incoming chat, email, and SMS inquiries in a timely and professional manner
Document customer interactions in the CRM system and maintain accurate customer histories
Balance customer satisfaction with company policies while escalating complex issues as needed

Required qualifications

High school diploma or equivalent required
Customer service experience preferred
Ability to type 35+ words per minute
Proficiency in Microsoft Office applications and the Windows operating system
Self-motivated with strong problem-solving and follow-up skills