Director of Sales Marketing

At Hyatt, we believe our guests choose us because of our caring and attentive associates who are dedicated to delivering exceptional service and meaningful experiences. As a member of the hotel's Leadership Committee, the Director of Sales & Marketing (DOSM) plays a vital role in shaping the success of the property and enjoys significant visibility with hotel, regional, and corporate leadership teams.

The Director of Sales & Marketing is responsible for leading the overall sales and marketing strategy for the hotel, driving revenue growth, market share, and profitability. This dynamic leader oversees all sales and marketing operations, including budgeting and P&L management, revenue forecasting, advertising, brand positioning, business plan development, and ownership presentations and meetings.

This role leads, develops, and inspires a high-performing sales team, providing direct supervision and mentorship to Sales Managers, Trainees, Interns, and Administrative Staff. The DOSM is responsible for recruiting top talent, fostering professional development, and coaching team members on effective selling strategies that achieve business objectives and maximize hotel revenue opportunities.

The ideal candidate is a strategic thinker, collaborative leader, and skilled relationship builder with a strong understanding of hotel sales processes and revenue generation. They must possess strong computer proficiency and be comfortable training and monitoring team members in group and transient contract management, rate quoting, referral generation, account tracing, and the retention, reactivation, and acquisition of key accounts.

A successful DOSM thrives in a fast-paced environment, balancing big-picture strategy with hands-on leadership. Exceptional communication, organizational, and presentation skills are essential, along with the ability to build strong partnerships with hotel leadership, ownership groups, clients, and Hyatt stakeholders.

Reporting directly to the General Manager, this highly visible leadership position offers an exciting opportunity to influence the property's success, elevate the guest experience, and drive long-term business growth.

Why You'll Love This Role

Serve as a key member of the hotel's executive leadership team.

Drive strategy and revenue growth for a premier Hyatt property.

Lead and develop a talented sales and marketing team.

Participate in ownership, regional, and corporate discussions that shape the hotel's future.

Make a measurable impact on business performance, guest satisfaction, and market presence.

Qualifications

6 years or more of progressive hotel Sales experience (typically with Hyatt)

Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds

Demonstrated history of success

Results driven, energetic, and focused

Service-oriented style with professional presentations skills

Hotel/Hospitality degree an asset

Robust knowledge of Hotel Marketing principles and practices

Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, proven track record in high volume concept, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line

Clear concise written and verbal communication skills in English

Must be proficient in Microsoft Word, Excel & Power Point

Benefits | We care for people so they can be their best .

At Hyatt, we are committed to helping our colleagues thrive both personally and professionally. Enjoy opportunities for career growth and advancement through training, development, and internal mobility, along with comprehensive and affordable health benefits available after 30 days, including medical, dental, vision, life, and disability coverage. Our benefits package also includes a Healthcare FSA, 401(k) with company match, employee stock purchase plan, tuition reimbursement, paid time off, and 24/7 Employee Assistance Program resources. Colleagues can take advantage of complimentary and discounted Hyatt stays worldwide, free parking and shift meals.

Whether you're building your career, supporting your well-being, or creating unforgettable travel experiences, Hyatt offers benefits designed to help you succeed.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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