Regional Account Director

Job TitleClient Facing Role that develops the business relationshipEssential Job FunctionsAccount mapping, business unit breakdown (touchpoints to align regional/global team)Run QBRs & ensure they are properly prepared forEnsure each Crane Worldwide office servicing the account understands the SOPs and executes accordinglyReport Monitoring, Analysis and Distribution (responsible/accountable)Conduct Performance management for reporting teamRegular Market Analysis and Industry Awareness to maintain knowledgeDrive collaborative efforts internally by supporting and sharing best practices in the following key areas:Client ReviewsStrategic Business PlanValue add ProgramsProcess ImprovementsTender ManagementTechnology SolutionsLead and review impact and coverage analyses to identify service and opportunity gapsDirect account monitoring activities by team to ensure timely payment and collectionCreate and implement business development plans with short-term and long-term business objectives to be achieved by regionOther duties as assignedPhysical RequirementsJob may require extended sitting or standing, use of standard office equipmentJob requires the ability to use vision, adjust focus and work on a standard computer screenUse of audio-visual equipment is requiredTalking, hearing and using hands to operate computer equipmentPresence on-site at the assigned work location or other stations may be requiredTravel to stations and/or client sites within region may be requiredOther Skills and AbilitiesStrong written and verbal communication skillsStrong leadership skillsExcellent presentation and interpersonal skillsThorough knowledge of transportation industry logistics and freight forwardingThorough knowledge of successful sales techniquesStrong computer skills including Microsoft Office suiteDetail oriented, able to multitask and meet deadlinesSelf-motivated, able to work in a team and independentlyGood analytical and program management skills; ability to define, develop and document business processes and proceduresStrong customer service, problem-solving, and interpersonal skillsInternal/external sales skillsTroubleshooting and problem resolution skillsEducation and ExperienceBachelor's DegreeMinimum of 7 years of related experience in sales or account management or operations experience in freight forwarding, logistics or transportationMinimum of 5 years of management experienceExperience with CRM systemsProfessional CertificationProfessional license may be required in some areas.Why Should You Work for Crane?At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.We offer:136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal UseExcellent Medical, Dental and Vision benefitsTuition Reimbursement for education related to your jobEmployee Referral BonusesEmployee Recognition and Rewards ProgramPaid Volunteer Time to support a cause that is close to your heart and contributes to our communitiesEmployee DiscountsWellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution ratesCome join the leader in logistics and take your career in the right direction.