Account Manager

A Day in the Life: Account Manager – Exploring Graphics (Las Vegas)At Exploring Graphics, a division of Exploring, LLC, every project is unique. As an Account Manager, you are the primary point of contact for your clients, responsible for managing projects from concept through final installation. You serve as the bridge between clients, sales, design, production, shipping, and installation teams, ensuring every project is delivered on time, within budget, and to the highest quality standards.This is a fast-paced, customer-focused position that requires strong organizational skills, attention to detail, and the ability to manage multiple priorities simultaneously.Starting Your DayYou begin your morning by reviewing project schedules, production updates, installation timelines, and customer communications. With several projects in different stages of production, you prioritize your workload and identify any issues that require immediate attention.You check emails, review artwork approvals, monitor shipping schedules, and prepare for customer meetings. Every day starts with a clear understanding of what needs to happen to keep projects moving forward.Building Customer RelationshipsThroughout the day, you communicate with customers, exhibit houses, marketing teams, event coordinators, and internal departments to ensure everyone is aligned.You answer questions, provide project updates, review specifications, coordinate schedules, and help customers navigate changes throughout the project lifecycle.Success in this role is built on trust, responsiveness, and the ability to consistently exceed customer expectations.Managing ProjectsAs projects move through production, you coordinate with:Graphic ProductionPrint OperatorsFinishingShipping & LogisticsInstallation TeamsPurchasingProject ManagementSalesYou verify artwork approvals, review production schedules, coordinate freight, and ensure materials arrive where they need to be—on time and ready for installation.Every detail matters because your planning directly impacts the success of customer events.Problem SolvingTrade shows and events operate on strict deadlines. Priorities change quickly, and unexpected challenges can arise.You proactively identify potential issues before they become problems, whether it's adjusting production schedules, expediting shipments, coordinating reprints, or communicating schedule changes with customers.Your ability to stay organized and remain calm under pressure is one of your greatest strengths.CollaborationAt Exploring Graphics, no one succeeds alone.You work closely with production, operations, purchasing, logistics, installers, and sales to ensure projects are completed accurately and efficiently.Daily communication and teamwork are essential to delivering exceptional customer experiences.Business GrowthWhile providing outstanding customer service, you also look for opportunities to grow customer relationships.You identify additional products and services that support your clients' marketing objectives and event needs while helping build long-term partnerships.Wrapping UpBefore ending the day, you update project notes, document customer communications, confirm production milestones, and prepare for the next day's priorities.You leave knowing your work helped create graphics, displays, exhibits, and branded environments that will be seen by thousands of people across the country.What It Takes to SucceedThe ideal Account Manager possesses:Outstanding customer service and relationship-building skillsExceptional organizational and time management abilitiesStrong verbal and written communication skillsAbility to manage multiple projects simultaneouslyExcellent problem-solving and decision-making skillsHigh attention to detailAbility to work under tight deadlinesStrong computer skills, including Microsoft Office and project management softwareAbility to interpret drawings, layouts, specifications, and production schedulesProfessional demeanor with both customers and internal teamsAbility to work independently while collaborating effectively with cross-functional teamsCandidates Who Are Often Successful in This RoleSuccessful candidates frequently come from industries where customer service, project coordination, production scheduling, and deadline management are critical.Examples include:Large Format PrintingTrade Show and Exhibit CompaniesSign ManufacturingCommercial PrintingMarketing or Branding AgenciesEvent ManagementExperiential MarketingExhibit FabricationGraphics ProductionPromotional ProductsInterior Graphics or Environmental GraphicsConstruction Project CoordinationArchitectural ProductsCommercial MillworkManufacturing Customer ServiceLogistics or Supply Chain CoordinationIndividuals who have previously held positions such as:Account ManagerProject CoordinatorProject ManagerCustomer Success ManagerClient Services RepresentativeProduction CoordinatorExhibit CoordinatorEvent CoordinatorSales Support SpecialistPrint Production CoordinatorOperations CoordinatorInstallation Coordinatoroften transition successfully into this role.Preferred QualificationsAssociate's or Bachelor's degree preferred, or equivalent work experience3–5 years of experience in account management, project management, customer service, or production coordinationExperience in large-format graphics, exhibits, signage, printing, or related manufacturing preferredWorking knowledge of production processes and shipping logisticsExperience with estimating, quoting, or project budgeting is a plusWhy Join Exploring Graphics?Exploring Graphics is part of Exploring, LLC, an industry leader specializing in custom exhibits, large-format graphics, branded environments, fabrication, flooring, and event solutions nationwide.We believe exceptional customer experiences begin with exceptional employees.Our culture is built around:Customer First: Every decision begins with delivering outstanding service.Teamwork: Success comes through collaboration across departments.Ownership: We empower employees to make decisions and solve problems.Innovation: We continuously improve our processes and embrace new ideas.Growth: We invest in employee development and career advancement.Recognition: We celebrate employees who demonstrate our values and deliver exceptional results.If you thrive in a fast-paced environment, enjoy building relationships, solving complex challenges, and seeing projects come to life, you'll find an exciting and rewarding career at Exploring Graphics.