Account Manager

Account ManagerWe are looking for an Account Manager to serve as the primary strategic partner for assigned clients within our customer-facing organization. This role is responsible for owning client relationships, driving satisfaction and retention, and identifying growth opportunities across assigned accounts. The Account Manager partners closely with Sales, Customer Success, and Operations teams to ensure clients achieve their goals—delivering consistent value that supports long-term success and revenue growth.What You'll Do:Client Relationship ManagementManage client relationships and serve as the primary strategic partner for assigned accountsUnderstand client goals and ensure delivery of services aligned to their objectivesResolve client issues with urgency and professionalismBuild trust through consistency and transparency in all client interactionsPrepare and present business reviews to executive-level audiencesRevenue Growth & RetentionIdentify upsell and cross-sell opportunities within assigned accountsOwn the end-to-end renewal processAnalyze account health metrics to identify trends and improvement areasAccount Strategy & Cross-Functional CollaborationContribute to strategic account planning with cross-functional teamsPartner with Product, Support, and/or Service teams to advocate for client needsWork closely with Sales, Customer Success, and Operations to deliver aligned outcomesAccount Operations & DocumentationMaintain accurate records of client interactions and account activityUse CRM tools to manage and track account status, pipeline, and activityAI-Enabled & Data-Driven Ways of WorkingLeverage approved AI tools and automation to improve account management efficiency and consistencyUse data, dashboards, and AI-supported insights to monitor account health and identify risks earlyContinuously build AI literacy and apply AI-enabled practices as part of day-to-day workContribute to a culture of continuous improvement by identifying opportunities to streamline workflowsWhat You'll Bring:Strong client relationship management skillsAbility to identify growth opportunities within assigned accountsExcellent communication and problem-solving abilitiesExperience using CRM tools to manage accountsCollaborative and proactive approach with strong follow-throughTakes ownership and follows through without being askedBuilds trust through consistency and transparencyComfortable managing multiple priorities in a fast-paced environmentThrives in a collaborative, team-oriented cultureComfortable with camera-on meetings and executive-level communicationOrganized, analytical, and execution-focused with attention to detailProficient with Windows, Microsoft Office, and CRM applicationsExcellent written and oral communication skillsWhy This Role:Own meaningful client relationships as the primary strategic point of contact for assigned accountsWork at the intersection of client success, revenue growth, and product value in a fast-paced environmentOperate in an AI-forward environment with access to modern tools that amplify your efficiency and impactContribute directly to measurable outcomes—client satisfaction, retention rates, and account growth—that matter to the businessThe Company Offers a Comprehensive Employee Benefits Program, Including:Medical, dental, and vision insurance options100% Employer paid short/long term disabilityBasic Life401(k) option with 100% company match up to 4%Non-Exempt employees have a generous accrual policy10 sick days annually10 company paid holidays6 weeks paid parental leaveInclusion and Diversity: TogetherWork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. TogetherWork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.TogetherWork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.Interview Process & ExpectationsOur interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual's judgment, problem-solving approach, and communication.Candidates must be authorized to work in the United States for the duration of employment without requiring current or future employer sponsorship of any kind, including but not limited to OPT, STEM OPT, H-1B, or any other visa classification.