Inside Sales Account Manager

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Full Time Sales Middleton, WI, US
17 days ago Requisition ID: 1444
The Inside Sales Account Manager promotes and sells consumables and instruments via phone, email and social selling platforms to customers and prospects that will be determined by management. Utilizes a combination of selling techniques and tools to achieve goals. Is organized, a self-starter, and comfortable using telephone selling skills to build customer rapport and develop consultative sales relationships. Works independently and within a team environment, maintains administrative duties, and documents all activities in the CRM.
Achieves or exceeds assigned quarterly sales target. This is accomplished by calling upon prospects, existing customers or open sales territories, as assigned by management.
Prospect and develop relationships with new customers and/ or contacts in the laboratory space, while cultivating existing customer relationships with an overall focus on revenue generation.
Responsible for adhering to customer contact metrics, assigned by management, including but not limited to proactive outbound sales calls, teams’ meetings and emails.
Uses sales techniques including process and tools to uncover needs and provide the appropriate solution.
Records all customer touch points in Gilson’s CRM program daily.
Responsible for Social Selling as a prospecting tool and promotion of Gilson products and services
Generates and enters leads and opportunities in Gilson’s CRM program by researching and maintaining current knowledge of existing and potential accounts and their key personnel.
Develops quotations and adhere to Sales pricing guidelines to maximize both sales revenue and profitability.
Responsible for growing and managing a pipeline of opportunities within accounts
Develop and implement a territory plan to ensure revenue targets are met and/ or exceeded
Participate in Marketing campaigns in addition to other special projects and document activities in CRM
Researches and maintains current knowledge and familiarity with competing products, pricing, and competitors’ marketing practices and reporting to the organization
Prioritizes and responds to all customer inquiries within 4 business hours
Follows up on assigned hot leads within 4 hours and warm leads within 24 hours. Reassigns hot and warm leads to appropriate Account Manager minimum 4x/day
Transfers contacts to field sales personnel as directed by management
Communicates routinely with field sales team on a bi-weekly basis
General Supports customers and product line within a specific account designation and/or call list. May need to travel and support other territories when necessary
Responsible for attaining and maintaining technical knowledge to support customers
Utilizes all aspects of the Gilson CRM software system and fulfills all prescribed requirements
Responsible for automobile transportation (expenses reimbursed) and following established expense report guidelines
Extensive use of computers for various applications
Contact possible with equipment that has been contaminated by laboratory chemicals, human bodily fluids or other potential hazardous substances
Other duties as assigned
EDUCATION B.S. Degree (life sciences preferred) or equivalent work experience
WORK EXPERIENCE Previous outbound phone sales experience with defined sales targets
Minimum of 1 year sales experience in related industry preferred
Experience working in a life science lab preferred
SKILLS OR KNOWLEDGE Training in life sciences preferred but not required
Computer proficiency with CRM software and Microsoft Office
Strong organizational and time management skills
Excellent communication skills (verbal and written) and listening skills
Confident, persuasive and winning phone presence
Strong interpersonal & networking skills are required
Ability to work independently is a must
PHYSICAL ABILITY Ability to lift up to 40 lbs.
OTHER Valid driver’s license, good driving record and reliable transportation required
10% estimated overnight travel is possible
Drug screen at hire and periodically thereafter/Criminal Background check at hire
Regular attendance and punctuality
Ability to work well with others
Ability to acquire new skills and to accommodate change in the workplace

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