Inside Sales Account Manager

Inside Sales Account ManagerThe Inside Sales Account Manager promotes and sells consumables and instruments via phone, email and social selling platforms to customers and prospects that will be determined by management. Utilizes a combination of selling techniques and tools to achieve goals. Is organized, a self-starter, and comfortable using telephone selling skills to build customer rapport and develop consultative sales relationships. Works independently and within a team environment, maintains administrative duties, and documents all activities in the CRM.SalesAchieves or exceeds assigned quarterly sales target. This is accomplished by calling upon prospects, existing customers or open sales territories, as assigned by management.Prospect and develop relationships with new customers and/ or contacts in the laboratory space, while cultivating existing customer relationships with an overall focus on revenue generation.Responsible for adhering to customer contact metrics, assigned by management, including but not limited to proactive outbound sales calls, teams’ meetings and emails.Uses sales techniques including process and tools to uncover needs and provide the appropriate solution.Records all customer touch points in Gilson’s CRM program daily.Responsible for Social Selling as a prospecting tool and promotion of Gilson products and servicesGenerates and enters leads and opportunities in Gilson’s CRM program by researching and maintaining current knowledge of existing and potential accounts and their key personnel.Develops quotations and adhere to Sales pricing guidelines to maximize both sales revenue and profitability.Responsible for growing and managing a pipeline of opportunities within accountsDevelop and implement a territory plan to ensure revenue targets are met and/ or exceededParticipate in Marketing campaigns in addition to other special projects and document activities in CRMResearches and maintains current knowledge and familiarity with competing products, pricing, and competitors’ marketing practices and reporting to the organizationPrioritizes and responds to all customer inquiries within 4 business hoursFollows up on assigned hot leads within 4 hours and warm leads within 24 hours. Reassigns hot and warm leads to appropriate Account Manager minimum 4x/dayTransfers contacts to field sales personnel as directed by managementCommunicates routinely with field sales team on a bi-weekly basisGeneralSupports customers and product line within a specific account designation and/or call list. May need to travel and support other territories when necessaryResponsible for attaining and maintaining technical knowledge to support customersUtilizes all aspects of the Gilson CRM software system and fulfills all prescribed requirementsResponsible for automobile transportation (expenses reimbursed) and following established expense report guidelinesExtensive use of computers for various applicationsDecision making regarding self-schedulingContact possible with equipment that has been contaminated by laboratory chemicals, human bodily fluids or other potential hazardous substancesOther duties as assignedEducationB.S. Degree (life sciences preferred) or equivalent work experienceWork ExperiencePrevious outbound phone sales experience with defined sales targetsMinimum of 1 year sales experience in related industry preferredExperience working in a life science lab preferredSkills or KnowledgeTraining in life sciences preferred but not requiredComputer proficiency with CRM software and Microsoft OfficeStrong organizational and time management skillsExcellent communication skills (verbal and written) and listening skillsConfident, persuasive and winning phone presenceStrong interpersonal & networking skills are requiredData entry experienceAbility to work independently is a mustPhysical AbilityAbility to lift up to 40 lbs.OtherValid driver’s license, good driving record and reliable transportation required10% estimated overnight travel is possibleDrug screen at hire and periodically thereafter/Criminal Background check at hireRegular attendance and punctualityAbility to work well with othersAbility to acquire new skills and to accommodate change in the workplace