Account Executive, US

About performance.io Inc. performance-io is a fast-growing agency specializing in healthcare where we are rapidly transforming the pharma and biotech landscape, giving you the platform to make a real impact on people’s lives. With the industry's number one online performance benchmarking solution and its proprietary SEO/GEO and SEO/GEO content solutions, PIO is ensuring its clients (16 of top 20 pharma) win the organic search landscape, page one real estate on Google and visibility across AI search platforms/features.
About the role We're looking for an Account Executive with 1–2 years of experience to join our growing accounts team. This is an entry-level role designed to support our senior account leads in delivering excellent service to our pharma and healthcare clients. You'll be a key point of contact for day-to-day client communication, help keep accounts organized and running smoothly, and gain hands-on experience managing agency-client relationships.
This role is a great fit for someone early in their agency career who's driven, focused in healthcare, detail-oriented, communicates well, and wants to grow into a more senior client-facing role over time.
Responsibilities will include: Working with agency colleagues to devise online performance programs that meet the client's brief and budget
Working with the Account Manager to brief PIO specialists across SEO/GEO, performance, and content divisions and assist with the formulation of end to end online performance marketing programs
Support Account Manager to liaise with, and act as the link between, the client and the PIO team by maintaining regular contact with both
Undertake administrative tasks as needed
Support Senior Account Managers in managing and growing existing client accounts
Maintain accurate and up-to-date records in the CRM (contacts, activity logs, deal/account status)
Prepare status reports, recaps, and internal updates for account teams and leadership
Assist in drafting and formatting client-facing materials, including proposals, SOWs, and presentations
Help coordinate timelines, deliverables, and internal handoffs between clients and internal teams (creative, strategy, project management, etc.)
Join client calls and meetings to take notes, track action items, and follow up as needed
Flag risks, blockers, or client concerns to senior account staff proactively
Continuously learn account management best practices and agency processes
Requirements / experience: 1-2 years project management experience is essential, and ideally working with pharmaceutical / healthcare clients
Strong written and verbal communication skills
Highly organized with strong attention to detail
Comfortable managing multiple tasks and priorities in a fast-paced, remote environment
Experience with CRM tools (e.g., HubSpot, Salesforce) is a plus
Proactive, coachable, and eager to learn from senior team members
Bachelor's degree preferred, or equivalent practical experience

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