CRM Manager

Humana Inc. seeks an AVP to strategically lead Medicare inbound contact operations across a multi-site portfolio, including internal associates and external partners. The role drives a unified member experience across voice, chat, and digital channels, balancing Stars, NPS, productivity, and cost transformation while ensuring regulatory compliance. The ideal candidate will unite senior leadership, transform omnichannel operations, and optimize capacity, workforce engagement, and governance
#J-18808-Ljbffr