Account Manager

Social Behavior is an established, successful, twelve-year-old woman-led social media agency serving high-performing business owners, CEOs, and investors across franchises, food and beverage brands, lifestyle concepts, and fast-scaling businesses. We specialize in high-ticket, turn-key monthly social media management, engagement strategies, and influencer marketing.
We move fast, we work hard, and we deliver. Our clients expect excellence, and we expect the same from our team. If you thrive in a fast-paced agency environment and enjoy being the person who keeps things running smoothly, this role is for you.
The Role: We are hiring a full-time Agency Account Manager to oversee client relationships and ensure flawless execution of their social media marketing services. You’ll manage a roster of 15–20 clients , act as the primary point of contact, coordinate with the creative team, and maintain strategic alignment across content, engagement, ads, and reporting.
This is not an administrative or junior coordinator role.
This is a strategic client-facing position where you keep deliverables on track, lead monthly cycles, guide client expectations, and ensure nothing slips through the cracks.
What You’ll Do: Serve as the direct point of contact for clients
Host monthly client calls and provide clear, actionable recaps
Manage approvals, feedback, and ongoing communication
Coordinate content, engagement strategy, influencer tasks, and event marketing
Oversee internal workflows to ensure monthly deadlines are met
Review analytics and deliver monthly performance reports
Submit or fulfill paid social ad requests
Support crisis or emergency communication when needed
Collaborate with PR, design, video, SEO, and other partners
Maintain client notes, Trello boards, and workflows updated at all times
Support new client onboarding and internal prep
What You Bring: 3+ years in account management or client-facing roles
Preferably agency experience or service industry experience
Strong understanding of social media marketing and digital advertising
Excellent verbal communication, call etiquette, and professionalism
Highly organized with strong prioritization skills
Comfortable managing 15–20 clients and multiple deadlines
Experience with Google Workspace, Trello, Slack, Canva, Meta Ads Manager, analytics tools
Self-motivated, solutions-oriented, and confident with clients
Able to guide creative team members and maintain expectations
Location & Schedule: Must be Houston-based
Fully Remote (WFH)
Schedule: Monday–Thursday 8–5, Friday 8–12
In-person New Client onboarding attendance required.
Occasional weeknight/weekend event attendance may be required
Probationary Period (60 Days): $40,000/year
Unlimited PTO after probation period
W-2 employee, paid biweekly with federal taxes withheld.
Flexible Hourly Compensation available and corresponds with salary above.

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