Senior Product Communications Specialist

Do you want to join an organization that invests in you as a(an) Senior Product Communications Specialist? At HCA Healthcare, you come first. HCA Healthcare has committed up to 300 million in programs to support our incredible team members over the course of three years.
Job Summary and Qualifications This position is responsible for developing customer and product communications, enablement, and marketing content for Signal, HealthTrusts technology solution, as well as other Product & Technology initiatives. The Sr. Communication Specialist translates product updates, analytics, and customer insights into clear, timely communications and self-service resources that support awareness, adoption, and effective use of HealthTrust technology solutions. This position supports the Technology Analytics Boards with quarterly meeting materials. The Sr. Communication Specialist leads formal customer communications for the HealthTrust Signal platform and develops and maintains in-app training, Help Center, and other enablement content. This position provides product training and communication support to Signal users and internal stakeholders as needed.
Key Responsibilities:
Lead the design of training materials, standardized presentations, and other project collateral to ensure clear, consistent branding and messaging across Product & Technology solutions (digital/print).
Develop and maintain Signal training and enablement content, including in-app walkthroughs, digital adoption platform (DAP) content, training videos, Help Center documentation, terms and definitions, and other self-service resources as needed.
Coordinate and deliver training and onboarding for new Signal users, internal stakeholders, and users of report deliverables; adapt training to audience needs and product changes.
Lead the development and communication of Signal product updates and release/feature education for key internal and external stakeholders, translating technical changes into clear, targeted communications, required actions, and user guidance.
Maintain the Product & Technology master deck and related presentation content with current messaging, product information, and branding for technology showcases and stakeholder presentations.
Coordinate across service lines and HealthTrust Marketing to plan and execute communication, training, and collateral needs for the annual HealthTrust conference and other product-related events.
Duties (included but not limited to):
Primary responsibilities include:
Creates and manages Product & Technology communication content, including Signal, Marketplace, and other department communications, ensuring consistent branding, messaging, tone, and audience relevance.
Creates and maintains Signal platform enablement content, including DAP content (pop-ups, in-app guided tours, hover overs, etc.), Help Center content, training materials, and other self-service resources.
Creates and coordinates Signal collateral and communication assets for the annual HTU conference in partnership with the HealthTrust Marketing team.
Collaborates with HealthTrust Marketing to develop and design go-to-market content and collateral for Signal products, including campaign, digital, and social media content as appropriate.
Analyzes and consolidates Signal usage, engagement, and other relevant program metrics to support reporting, identify communication and education opportunities, and inform content priorities.
May perform other duties as assigned.
Knowledge, Skills & Abilities
Exceptional written, verbal, editing, and content development skills
Ability to translate complex product, technical, and analytical information into clear, concise, audience-appropriate communications and training
Strong organizational

#J-18808-Ljbffr